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Future of Field Service Report

future of field service report

Published By: Research Desk Released: Feb 11, 2019

Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory manag...

Smart Cities Require Smarter Cybersecurity

smart cities require smarter cybersecurity

Published By: Research Desk Released: Jan 23, 2019

Smart cities promise to automate critical public services, improve community interaction and drive untold levels of efficiency in a connected, technology-driven society. The potential benefits are bou...

2017 Global State of Customer Service Reports

2017 global state of customer service reports

Published By: Research Desk Released: Jan 16, 2019

Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory manageme...

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

leading the future of field service: connecting field service management to the internet o...

Published By: Research Desk Released: Jan 08, 2019

Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory man...

IoT-Driven Industrial Analytics: State of the Market

iot-driven industrial analytics: state of the market

Published By: Research Desk Released: Jan 04, 2019

IoT-Driven Industrial Analytics: State of the Market: An IDC infobrief sponsored by Hitachi Vantara On behalf of Hitachi Vantara, IDC surveyed over 1,000 IT decision-makers in the U.S., the U.K., a...

Ten Critical Data Management Implications for Your Internet of Things Initiatives

ten critical data management implications for your internet of things initiatives

Published By: Research Desk Released: Jan 04, 2019

Internet of Things initiatives, architectures and technologies have many data-related implications. Data and analytics leaders can be best prepared to support their organization’s IoT investments by...

IoT in the Enterprise: Who’s Doing it, What’s Happening and What’s Working?

iot in the enterprise: who’s doing it, what’s happening and what’s working?

Published By: Research Desk Released: Jan 04, 2019

Whether in the mainstream media, the tech press, or in business circles, a lot has been made of the Internet of Things (IoT). But IoT is about a lot more than internet connectivity for far-flung machi...

Top 5 IoT Deployment Best Practices

top 5 iot deployment best practices

Published By: Research Desk Released: Nov 14, 2018

The Internet of Things is white-hot because of its potential for huge financial returns and operational improvements. But success is far from guaranteed; numerous challenges and pitfalls loom for orga...

Interfaith Medical Case Study

interfaith medical case study

Published By: Research Desk Released: Nov 14, 2018

Interfaith Medical Center (IMC) is a critical safety-net hospital for the Central Brooklyn communities of Crown Heights and Bedford-Stuyvesant. The 287-bed nonprofit teaching hospital and its network ...

Why IoT Needs a Data Integration Strategy

why iot needs a data integration strategy

Published By: Research Desk Released: Nov 14, 2018

The Internet of Things (IoT) offers many opportunities and a new world of data management and security challenges for organizations. First, IoT changes the breadth of what we connect regarding the typ...

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