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IDC Technology Spotlight ? Empower Your Techs with Video?Aided Remote Support Tools

idc technology spotlight ? empower your techs with video?aided remote support tools

Published By: Research Desk Released: Nov 14, 2018

Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing vide...

The Why the What and the How of the Software-Defined Data Center An Osterman Research White Paper

the why the what and the how of the software-defined data center an osterman research whit...

Published By: Research Desk Released: Nov 14, 2018

The Software-Defined Data Center (SDDC) is an umbrella philosophy for structuring data centers. It brings several business benefits, and it improves the practicalities of securing a data center....

TSIA ? Revolutionizing Support Interactions with Video

tsia ? revolutionizing support interactions with video

Published By: Research Desk Released: Nov 14, 2018

Even the most highly trained support technicians can be limited by the tools at their disposal. They typically cannot see what the customer sees and are limited to how customers explain and describe a...

5 Steps to Take Your Backup from Good to Excellent with Amazon Web Services

5 steps to take your backup from good to excellent with amazon web services

Published By: Research Desk Released: Nov 14, 2018

When moving workloads to Amazon Web Services (AWS), a comprehensive data protection strategy is key. Check out these 5 important data protection steps designed to make your move to AWS successful....

Achieve Cloud Success with Azure

achieve cloud success with azure

Published By: Research Desk Released: Nov 14, 2018

Public clouds enable you to reach new markets and dramatically lower IT costs. To achieve these goals, you need a cloud provider that delivers the same level of control, security, and governance as yo...

Fitbit – Protecting Brands from Digital Risks and the Dark Web

fitbit – protecting brands from digital risks and the dark web

Published By: Research Desk Released: Nov 14, 2018

Hear from the FBI Cyber Division's leading ransomware investigator about the latest threats and vectors and gain insight into how to protect your organization....

RSA Archer Maturity Model Snapshot Audit Management

rsa archer maturity model snapshot audit management

Published By: Research Desk Released: Nov 14, 2018

RSA Archer Maturity Models guide organizations through the journey from baseline risk management to optimized processes that balance opportunities and risks. View the Maturity Model Snapshot to discov...

Beyond CRM Thinking Customer Service in a Connected, Digital Age

beyond crm thinking customer service in a connected, digital age

Published By: Research Desk Released: Nov 14, 2018

Read the new Harvard Business Review report to learn why forward?thinking business leaders are redefining the fundamentals of customer service and support. Gain insights into new strategies, processes...

Snapshot Report What matters most in a remote support tool?

snapshot report what matters most in a remote support tool?

Published By: Research Desk Released: Nov 14, 2018

When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found the 6 considerations t...

Built on Trust A Guide to Creating a Secure and Successful E-Commerce Business

built on trust a guide to creating a secure and successful e-commerce business

Published By: Research Desk Released: Nov 14, 2018

The internet has made starting a business easier than ever. But where do you begin when you want to start an e-commerce site, and how do you create one that customers will trust enough to buy from? A ...

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