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Smarter self-Service helps customers help themselves

smarter self-service helps customers help themselves

Published By: Research Desk Released: Apr 25, 2022

Empower your customers with AI-powered solutions. 84% of consumers are more willing to do business with companies that offer self-service solutions, but only 61% say these solutions are easy and...

Eine Analyse der Post-Purchase-Experience der 100 größten Online-Shops in Deutschland

eine analyse der post-purchase-experience der 100 größten online-shops in deutschland

Published By: Research Desk Released: Apr 13, 2022

Wir haben das Post-Purchase-Erlebnis bei den 100 größten deutschen Online-Shops analysiert, darunter Brands wie s.Oliver oder IKEA. Die detaillierten Ergebnisse findest du in unserem Report. W...

brand safety, suitability, and responsible media

Published By: Research Desk Released: Apr 11, 2022

Learn how these three principles—brand safety, suitability, and responsible media—fortify one another to build true advertising confidence. By taking an integrated approach to brand safety, you ca...

Maximize fleet performance from ecommerce order to doorstep delivery

maximize fleet performance from ecommerce order to doorstep delivery

Published By: Research Desk Released: Apr 11, 2022

Consumers rely on deliveries more than ever before and they expect these deliveries to be fast, reliable and low cost. This means last mile fleet operators have to work harder to create better consume...

Post purchase: Are the UK’s top retailers up to scratch?

post purchase: are the uk’s top retailers up to scratch?

Published By: Research Desk Released: Mar 30, 2022

What is the state of UK online retail after the most turbulent 24 months in history? Are the largest online retailers creating the experiences their customers expect? We looked at the post-purchase e...

Ale Customer Ref Oroville Hospital Sept2021

ale customer ref oroville hospital sept2021

Published By: Research Desk Released: Mar 28, 2022

Oroville Hospital is a community hospital dedicated to providing the finest personalized healthcare to Oroville, California and the surrounding foothill and valley communities. Oroville Hospital offer...

Schutz und Optimierung Ihres Kundenservices mit Chrome OS

schutz und optimierung ihres kundenservices mit chrome os

Published By: Research Desk Released: Mar 28, 2022

Im Feb 2021 berichtete McKinsey and amp; Company, dass die Migration zu Cloud-Technologien um das 24-Fache gestiegen war. Bei neuen Servicetechnologien war ein Anstieg um das 27-Fache zu verzeichnen,...

Modernisez votre centre de contact avec Citrix et Chrome OS

modernisez votre centre de contact avec citrix et chrome os

Published By: Research Desk Released: Mar 28, 2022

Aujourd'hui, les clients attendent des marques qu'elles travaillent plus dur pour gagner leur confiance et résoudre leurs problèmes. Les clients souhaitent pouvoir interagir en utilisant leur télé...

CX Trends 2022: Industry Insights Technology

cx trends 2022: industry insights technology

Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but technology, software and telecommunication companies have to move quickly to avoid common tr...

CX Trends 2022: Industry Insights Retail

cx trends 2022: industry insights retail

Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but retailers have to move quickly to avoid common traps that may derail their growth plans. ...

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