CRM (Customer Relationship Management) Whitepapers Downloads for Free | Binary OnDemand

E X P E R I E N C E C O M M E R C E : A guide to winning customer hearts and minds

e x p e r i e n c e c o m m e r c e : a guide to winning customer hearts and minds

Published By: Research Desk Released: May 16, 2019

Many leading brands and Internet businesses have had it good for years, riding the online shopping wave and developing electronic commerce platforms. But with their “one-and-done” focus on selling...

Path to Personalization The 9 keys to driving stronger relationships—one customer at a time

path to personalization the 9 keys to driving stronger relationships—one customer at a t...

Published By: Research Desk Released: May 16, 2019

Any marketer worth their weight in leads knows the benefits of personalization—and yet, a surprisingly large number of companies have not fully embraced this strategic tactic. Typically, senior mark...

Bundled Services Made MSPeasy

bundled services made mspeasy

Published By: Research Desk Released: May 16, 2019

Bundling services gives MSPs an opportunity to demonstrate the value of their services in a straightforward way. An MSP might have tiers of services at different price points. Others might offer a sin...

The Total Economic Impact of CylancePROTECT® And CylanceOPTICS™

the total economic impact of cylanceprotect® and cylanceoptics™

Published By: Research Desk Released: May 13, 2019

BlackBerry Cylance commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cylance...

Optimize Customer Experience Metrics With 12 AI-Enabled Use Cases

optimize customer experience metrics with 12 ai-enabled use cases

Published By: Research Desk Released: May 10, 2019

Injecting artificial intelligence (AI) into your business processes can transform the customer experience (CX) by helping you predict customer behaviors with richer context and deeper insight. When op...

[Infographic] 2019 Digital CX Trends

[infographic] 2019 digital cx trends

Published By: Research Desk Released: Apr 12, 2019

Is your organization privy to the latest retail trends for digital CX? Well, you’d better get up-to-speed or be left in 2018 — improving customer experience is the top priority in 2019, only follo...

[Forrester] Engage Customers w/ Conversational CX

[forrester] engage customers w/ conversational cx

Published By: Research Desk Released: Apr 12, 2019

Your empowered customers are growing frustrated with your call center only offering general, blanket solutions to their specific issues and needs. And if you can’t offer a personalized and engagi...

Personalization at Scale

personalization at scale

Published By: Research Desk Released: Apr 04, 2019

Personalization at scale is here. But few marketers are actually getting it right. In fact, our research shows that arguably no organization is achieving perfection in omnichannel personalization at s...

Transforming Customer Experience with Personalized Communications

transforming customer experience with personalized communications

Published By: Research Desk Released: Apr 04, 2019

Continuous, personalized customer communication. It takes the ability to deliver in any channel, connect interactions across channels, and do it all at scale. Read the white paper and learn how to: ...

Winning Playbook for Experience Personalization

winning playbook for experience personalization

Published By: Research Desk Released: Apr 04, 2019

Personalised customer experiences can drive double-digit revenue growth for your business. But poor personalisation can hurt your bottom line as consumers switch companies that fail to meet expectatio...

Our Brands