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3 Organizational Structures to Consider for Experience-led Transformation

3 organizational structures to consider for experience-led transformation

Published By: Research Desk Released: Jul 18, 2019

Customers have changed the way they research,interact with, and buy from companies. That’s why it’s critical to understand how to reach your customers at the optimal moment, with the right messagi...

executive erp evaluation and investment roadmap: developed for the modern fashion brand

Published By: Research Desk Released: Jul 17, 2019

In today’s business world, with so many solutions to consider across Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), inventory management, and ecommerce—the task of cho...

THE POWER OF A CLOUD ERP SUITE

the power of a cloud erp suite

Published By: Research Desk Released: Jun 21, 2019

Many fast-growing businesses face the same challenges as their Enterprise counterparts – how to support growth and improve productivity and efficiency while lowering costs. Oftentimes,fastgrowing b...

A New Approach to Evaluating ERP

a new approach to evaluating erp

Published By: Research Desk Released: Jun 14, 2019

Selecting an enterprise resource planning (ERP) solution is a major undertaking for any organization. Many senior executives are battle-scarred from previous experiences with ERP implementations, not ...

Eliminate business service outages by moving to service-aware IT operations

eliminate business service outages by moving to service-aware it operations

Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

Path to Personalization: The 9 keys to driving stronger relationships—one customer at a time

path to personalization: the 9 keys to driving stronger relationships—one customer at a ...

Published By: Research Desk Released: May 31, 2019

Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. A...

Personality Matters – 4 Ways To Improve Business Outcomes In The Contact Center

personality matters – 4 ways to improve business outcomes in the contact center

Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to ...

Four Ways To Win Over Any Customer Creating Great Connections With The Power Of Personality

four ways to win over any customer creating great connections with the power of personalit...

Published By: Research Desk Released: May 30, 2019

When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our...

A 3-Step Approach for Shifting Your Contact Center into High Gear

a 3-step approach for shifting your contact center into high gear

Published By: Research Desk Released: May 30, 2019

The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization,...

Scaling Identity Management to Ensure Customer Loyalty Program Success: Four Case Studies

scaling identity management to ensure customer loyalty program success: four case studies

Published By: Research Desk Released: May 23, 2019

Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access managemen...

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