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Transforming the Member Experience Starting with Your Contact Center

transforming the member experience starting with your contact center

Published By: Research Desk Released: Oct 08, 2019

Blaze new trails with proactive member service at scale. Check out this e-book focused on transforming the member experience: Simplify call centers to improve customer and agent experience Con...

How to comply with the California Consumer Privacy Act

how to comply with the california consumer privacy act

Published By: Research Desk Released: Oct 04, 2019

The California Consumer Privacy Act (CCPA) was passed in June of 2018 in the wake of backlash from numerous high-profile data breaches and incidents in which data brokers and marketing agencies mishan...

Eight Questions To Ask Before Selecting Your Developer Community Solution

eight questions to ask before selecting your developer community solution

Published By: Research Desk Released: Sep 25, 2019

Your customer support group is tired of answering the same questions over and over. Product wants a way to tap into user ideas more efficiently. Your developer relations teams want to engage dev...

4 Ways to Empower Agents to Deliver Great Customer Experiences

4 ways to empower agents to deliver great customer experiences

Published By: Research Desk Released: Sep 23, 2019

Customer experience drives the success of your organization. Awesome systems for on-boarding customers and supporting them can certainly establish an initial relationship, but what happens when someth...

How to Adapt and Win in a New Era of CX

how to adapt and win in a new era of cx

Published By: Research Desk Released: Sep 13, 2019

Your customers now want to interact with you on their terms through whichever channel or platform takes their fancy at any given moment. All this is occurring against a backdrop of customers becoming ...

SLA- The Foundation for Stronger Customer Relationships

sla- the foundation for stronger customer relationships

Published By: Research Desk Released: Sep 13, 2019

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both...

9 Steps to Owning Your Code

9 steps to owning your code

Published By: Research Desk Released: Sep 05, 2019

A Developer’s Guide to Managing Your Code The role of the software developer is rapidly changing as digital natives are disrupting every industry vertical and businesses are expected to innov...

5 Online Delivery Challenges Solved

5 online delivery challenges solved

Published By: Research Desk Released: Aug 20, 2019

LESSONS FROM THE REAL WORLD: HOW LEADING COMPANIES SOLVE TOUGH CONTENT DELIVERY CHALLENGES Why do so many companies turn to a Content Delivery Network (CDN) to deliver their online videos, website...

IoT Connectivity and Customer Experience

iot connectivity and customer experience

Published By: Research Desk Released: Aug 14, 2019

Guidance for Retailers and amp; Solution Providers Learn more about how IoT connectivity already plays a key role in delivering increased personalisation and convenience to customers by creating a...

How to Manage Customer Journeys Optimizing Customer Experience Across Touchpoints and Channels

how to manage customer journeys optimizing customer experience across touchpoints and chan...

Published By: Research Desk Released: Jul 18, 2019

Consumers today demand experiences that are digital, on-demand, seamlessly Omni channel and personalized. But in order to deliver on these expectations, enterprises need to overcome a variety of organ...

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