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Banking on AI

banking on ai

Published By: Research Desk Released: Jul 17, 2019

Learn how the use of artificial intelligence (AI) technologies is changing the way you do business in banking and capital markets. Read the Banking on AI e-book and discover how AI will continue to af...

EB How ServiceNow delivers high-performance business services with AIOps

eb how servicenow delivers high-performance business services with aiops

Published By: Research Desk Released: Jun 11, 2019

Learn how ServiceNow has been applying machine learning and analytics with AIOps to help you cut through event noise to create actionable signals, identify service outages and degradations, remediate ...

EB Service health with AIOps from ServiceNow

eb service health with aiops from servicenow

Published By: Research Desk Released: Jun 11, 2019

Learn how ServiceNow Event Management uses AIOps to dramatically improve business service availability and performance by mapping business services with accurate service context, intelligently analyz...

Putting AI to work for audience segmentation

putting ai to work for audience segmentation

Published By: Research Desk Released: Jun 05, 2019

Have a conversation with anyone about how the changing nature of technology is affecting our world, and artificial intelligence (AI) will invariably come up. It has the potential to change all industr...

Destination Augmentation: Robotic Process Automation (RPA) Can Help Tax Functions Enhance VAT Management

destination augmentation: robotic process automation (rpa) can help tax functions enhance ...

Published By: Research Desk Released: May 20, 2019

Robotics are no longer just for factory automation. Today, businesses across all industries are using robotic processing applications (RPAs) to automate and accelerate everything from customer order p...

Security Gets Smart With AI

security gets smart with ai

Published By: Research Desk Released: May 13, 2019

The concept of artificial intelligence (AI) has been with us since the term was coined for the Dartmouth Summer Research Project on Artificial Intelligence in 1956. Today, while general AI strives for...

Happy Retirement, Disaster Recovery Business Continuity Is Coming Of Age

happy retirement, disaster recovery business continuity is coming of age

Published By: Research Desk Released: May 08, 2019

At no other time has data played such a crucial role in the success of our commercial sector, and no more so than in financial services. We can see this powerfully illustrated when we pause to conside...

Shifting toward Enterprise-grade AI

shifting toward enterprise-grade ai

Published By: Research Desk Released: Apr 16, 2019

Recently, organizations have increased their adoption of Artificial Intelligence (AI) initiatives. However, some businesses have faced certain barriers in their attempt to implement AI, whether it is ...

NICE WFM 7.0: Forecasting with Artificial Intelligence

nice wfm 7.0: forecasting with artificial intelligence

Published By: Research Desk Released: Mar 29, 2019

We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. These forecasting capabilities are suppo...

Artificial Intelligence in Workforce Management Systems

artificial intelligence in workforce management systems

Published By: Research Desk Released: Mar 29, 2019

Artificial intelligence (AI) was formally founded as an academic discipline at a conference in 1956, long before workforce management (WFM) systems became a staple in the contact center. In the years ...

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