Enterprise communications have been undergoing a transition and are no longer just voice and phone features. The last decade saw a tremendous rate of adoption of new types of communication, making today’s communications experience richer and more complex than ever before: we send e-mails, text messages, and instant messages, make phone calls over the Internet and enjoy high-quality video calls. The general idea behind unified communications (UC) is to organize this arsenal of tools and integrate the various fragmented modes into a single communications experience. Companies are deploying UC to improve employee productivity and response times and reduce operational costs. So, instead of connecting phone numbers or devices, UC providers are working to connect people in the manner most effective for the situation.
IHS Whitepaper: Delivering a Modern Communications Experience on a Global Scale
