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The Total Economic Impact (TEI) Of Amazon Connect

The Total Economic Impact (TEI) Of Amazon Connect

Published by: Research Desk Released: Jul 30, 2021

Findings: Amazon Connect Helps Reduce Costs and Improve Customer Experience Cloud subscription cost savings of 31%

AWS commissioned Forrester Research consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Amazon Connect in their contact centers.

Through a series of customer interviews and data aggregation, Forrester concluded that the three-year financial impact of switching to Amazon Connect helps the average customer with significant costs savings, increased income, and improved agent productivity. Here are some of the key findings:

  •  Reduction in cloud technology costs of $4.3 million Subscription cost savings of 31%
  • Agent labor savings from reduced call volume of $4.6 million
  • Increased operating income by $2.6 million with enhanced customer experience Return on investment (ROI) of 241%

Still curious what the economic impact will be for your business? Download the report.