Customer Experience

Extreme Networks Inc. Announced Partnership with Intel

  Insights Desk   Jul 31, 2024

Highlights: Generative AI and Intel tools will enhance network intelligence using data from Extreme and Intel systems. Combining Intel’s advanced analytics with Extreme’s AI solution is an...

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How to Effectively Utilize Social Media Customer Service

  Insights Desk   May 14, 2024

Highlights: Social media serves as a direct connection to your customers, offering the opportunity to transform conversations into sales through exceptional customer service. Continuously enha...

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How Chatbot Marketing Supports Today’s Business Landscape

  Insights Desk   Apr 15, 2024

Highlights: Chatbot marketing improves the customer experience by offering personalized interactions based on feedback. Chatbot marketing employs computer programs to automate interactions wit...

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Pigment SAS Secures USD 145 M for Innovation in Business Planning

  Insights Desk   Apr 05, 2024

Highlights: Pigment provides a cloud-based platform for real-time business forecasting, catering to business strategy needs. Pigment AI encompasses functions such as data querying, pattern rec...

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Strategies to Achieve a Positive Digital Footprint

  Insights Desk   Feb 05, 2024

Highlights: Encryption is a potent tool for safeguarding a company’s digital footprint data from unauthorized access. Aligning your company’s digital footprint data security practices with...

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DevOps Vs Agile: Development Methodologies in the Spotlight

  Insights Desk   Jan 15, 2024

Highlights: DevOps and Agile both champion collaboration, efficiency, and iterative progress. Yet, their distinct roles in the software development lifecycle set them apart. Merge Agile and De...

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Implementing IT Service Management – A Step Closer to Digital Transf...

  Insights Desk   Oct 09, 2023

Highlights: Implementing IT Service Management (ITSM) tools provides a framework for managing and streamlining IT processes, ensuring they align with organizational objectives and technological a...

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Incorporating Data Analytics into Your Marketing Strategy

  Insights Desk   May 17, 2023

Highlights: Data analytics in marketing refers to using data and statistical methods to extract insights and improve decision-making related to marketing activities. According to Forrester Con...

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The Power of Digital Transformation in Enhancing CX

  Insights Desk   May 02, 2023

Highlights: The effects of digital transformation on customer experience are far-reaching and manifest in numerous ways. Companies that successfully undergo digital transformation can gain a c...

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Report: 88% of Firms Value First-party Data More than Two Years Ago!

  Insights Desk   Dec 06, 2022

Highlights – According to the survey, 88% of respondents believe gathering first-party data is more crucial for organizations now than it was two years ago, and 41% believe that over the past 1...

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