User Experience Whitepapers

the future of measuring experience in the digital workplace

Sponsored by: Kyndryl Published By: Research Desk Released: Nov 10, 2021

This white paper explores the purpose and benefits of XLAs and XPIs, how they differ from SLAs and KPIs, and why they are critical to ensuring that the digital workplace continuously drives improved p...

Read more

management and support services to drive a consumer-like user experience

Sponsored by: Kyndryl Published By: Research Desk Released: Nov 10, 2021

A three pronged approach to deliver consumer like user experience to enterprise end users to acheive strategic business objectives, increased productivity,higher ROI, and improved business outcomes. ...

Read more

overcoming customer identity challenges without compromising the user experience

Sponsored by: Okta Published By: Research Desk Released: Feb 03, 2021

New IDG survey data defines the problems of passwords for customer identity and access management, and highlights what companies can do about it....

Read more

Read more

deliver a best-in-class user experience

Sponsored by: Arubanetworks Published By: Research Desk Released: Dec 03, 2019

Traditional networks can’t deliver  modern experiences The IT ecosystem is changing. Today’s technology leaders must oversee a department that supports more customers, remote workers, BYOD pol...

Read more

the world’s most trusted brands trust zscaler

Sponsored by: Zscaler Published By: Research Desk Released: Nov 13, 2019

“By not backhauling our traffic, but directly using the internet, we expect we can drive down costs by  70%.” - Frederik Janssen | VP Global IT Infrastructure Portfolio, Siemens Zscaler cus...

Read more

how to get and maintain control of your microservices

Sponsored by: Citrix Published By: Research Desk Released: Oct 14, 2019

Learn how a hybrid application delivery system powered by Citrix ADC can help you gain control of your microservices—providing you with the network security, control and visibility you need while de...

Read more

how to secure your content in the cloud with box

Sponsored by: BOX Published By: Research Desk Released: May 24, 2019

It seems like every week there's news of another security breach where customer data is stolen. Studies show a single security breach can result in a 5% drop in your company's stock price and damage y...

Read more

6 tips for building a thriving help center

Sponsored by: Zendesk Published By: Research Desk Released: Jan 04, 2019

Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customer...

Read more