Technology Whitepapers

smarter & faster: helping transportation and logistics companies improve fleet manage...

Sponsored by: Here Tech Published By: Research Desk Released: Apr 04, 2019

By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepap...

Read more

getting to iconic: how world-leading brands balance talent and technology for cx excellenc...

Sponsored by: Genesys Published By: Research Desk Released: Apr 03, 2019

Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand valu...

Read more

customer experience trends & technology guide

Sponsored by: AstuteSolutions Published By: Research Desk Released: Apr 02, 2019

5 Key Customer Experience Trends How consumers interact with brands has fundamentally shifted over the past decade, fueled by the rise of the web and of mobile devices. No industry has been harder ...

Read more

devops without measurement is a fail

Sponsored by: NewRelic Published By: Research Desk Released: Apr 01, 2019

It’s becoming an increasingly common scenario for many organizations: you’re now months into your DevOps initiative but the results are still hard to see. While automation efforts have made it eas...

Read more

nice wfm 7.0: forecasting with artificial intelligence

Sponsored by: Nice Published By: Research Desk Released: Mar 29, 2019

We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. These forecasting capabilities are suppo...

Read more

top ten cx technologies for 2019

Sponsored by: Verint Published By: Research Desk Released: Mar 29, 2019

Aberdeen surveyed 164 worldwide CX leaders in companies of all sizes and industries to shed light on the technologies CX leaders prioritize to incorporate in their toolbox for 2019. Continue reading t...

Read more

advance business performance and security with amd processors

Sponsored by: The Channel Company + Pro... Published By: Research Desk Released: Mar 22, 2019

Modern workforces (including millennials) require technologies that increase mobility, support large storage capacities, and have strong security. Explore how the HP EliteBook 700 Series G5 notebook P...

Read more

your roadmap to government it modernization

Sponsored by: MuleSoft + Salesforce Published By: Research Desk Released: Mar 21, 2019

Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability and shared service models as ...

Read more

dell emc ready solutions for ai, machine and deep learning

Sponsored by: Dell + nvidia + intel Published By: Research Desk Released: Mar 14, 2019

Artificial intelligence (AI) and its supporting computing models — machine and deep learning — are decades-old technologies that are just now beginning to take off. Whatever your industry vertical...

Read more

future of work: the disruption revolution

Sponsored by: Canon Published By: Research Desk Released: Mar 11, 2019

How can we realise the incredible potential that technology can offer — increasing productivity and efficiency, speeding up innovation, and freeing us from routine, mundane and dangerous tasks to do...

Read more