Technology Whitepapers

2022-2023 cx decision-maker’s guide

Sponsored by: RingCentral Published By: Research Desk Released: Sep 07, 2023

CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view ...

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future cloud infrastructure: helping the health sector cure its it headaches

Sponsored by: T-Systems Published By: Research Desk Released: Aug 18, 2023

While many aspects of technology in healthcare are innovative and pioneering, some elements lag behind. For security, regulatory or compliance reasons, many healthcare providers are unable to migrate ...

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state of service report, fifth edition

Sponsored by: Salesforce Published By: Research Desk Released: Aug 03, 2023

For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine: • How service organizations continue to adapt to an ever m...

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four financial hurdles – and how to overcome them

Sponsored by: Medius Published By: Research Desk Released: Aug 02, 2023

Are you being honest with yourself about fraud and other finance challenges? Read the infographic to see how. Sponsored By: Medius 25% of finance professionals are unable to estimate how much fraud is...

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can student-centered communities improve mental health on your campus?

Sponsored by: Alcatel-Lucent Enterprise Published By: Research Desk Released: Jun 23, 2023

The severity and urgency of the mental health problem means all schools and universities must look for solutions beyond traditional counselling services to help counter the stress and anxieties of tod...

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autonomic security operations, 10x transformation

Sponsored by: Google Published By: Research Desk Released: Jun 19, 2023

In order to protect your organisation and people in a digital-native world, Security Operations teams need to adapt to a new operating model to adequately prevent, detect, and respond to adversaries. ...

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5 steps to prep for digitisation

Sponsored by: Iron Mountain Published By: Research Desk Released: Jun 19, 2023

Evolving to a more digital way of working is a journey. Digitising paper records is a vital step on that long road. Don’t stumble through the process. Set your organisation up for a win by completin...

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a three-pillar approach for energy and utilities tackling today’s challenges

Sponsored by: Alcatel-Lucent Enterprise Published By: Research Desk Released: Jun 15, 2023

Identifying energy and utilities challenges Today, climate change is forcing energy and utilities companies to transform by providing more renewable energy, reducing carbon footprints and limiting ...

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top 7 talking points for 5g vs wi-fi for cios and other networking professionals

Sponsored by: Extreme Networks Published By: Research Desk Released: Apr 04, 2023

The goal of this document is simple: to arm chief information officers (CIOs) and other network professionals with quick and easy talking points to think and speak intelligently about enterprise Wi-Fi...

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