ITSM Whitepapers

In this guide, Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to jumpstart your agile journey with ITIL 4. Based on the principles in ITIL 4, you’ll learn how to build a high-...

IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Applying lean and agile principles to ITSM can ...

Education, government, and healthcare are bound by the common challenges of limited resources, tight budgets, and rising technology spending. While many IT leaders in these sectors want to make upgrad...