ITSM Whitepapers

freshservice service management benchmark report

Sponsored by: Freshworks Zendesk Published By: Research Desk Released: Jul 20, 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service ex...

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how 5 enterprises consolidated itsm to reduce costs

Sponsored by: ServiceNow Published By: Research Desk Released: Jul 16, 2021

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands —SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeer...

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improving it velocity in a devops world

Sponsored by: ServiceNow Published By: Research Desk Released: Oct 22, 2020

For too long, DevOps and ITSM/ITOM have been on opposite sides of the enterprise—one wanting to move fast and innovate, the other in control and adverse to any risk. But now is the time to put that ...

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how 5 enterprises consolidated itsm to reduce costs

Sponsored by: ServiceNow Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

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how 5 enterprises consolidated itsm to reduce costs

Sponsored by: ServiceNow Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

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deliver smart, responsive it services in an always changing world with itsm pro

Sponsored by: ServiceNow Published By: Research Desk Released: May 29, 2020

Harness the power of built‑in Artificial Intelligence to accelerate the pace of work. Empower your IT staff to focus on strategic high priority activities by letting AI automate repetitive tasks wit...

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switch stories: how 5 enterprises left their legacy itsm

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 04, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

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leaving legacy it is easier than you think

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 04, 2020

If you’re considering making the leap to modern ITSM—but you’re worried about the cost and time associated with IT migration—this eBook is for you. Download to discover a proven methodology fo...

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a practical approach to itil 4 adoption

Sponsored by: ServiceNow Published By: Research Desk Released: Apr 04, 2020

Get a practical guide to adopting ITIL 4, the latest version of the ITSM framework. Tens of thousands of businesses are benefiting from ITIL. So can you. Learn how you can successfully adopt and make ...

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