Ecosystem Whitepapers

unlocking the power of ai across the entire customer service experience

Sponsored by: Zendesk Published By: Research Desk Released: Aug 15, 2023

Customer service has reached a tipping point, where AI has the potential to revolutionise how companies engage with customers. You’ve probably heard about innovations like ChatGPT, and seen a pletho...

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reinventing work in development teams how software teams use slack to stay productive an...

Sponsored by: Slack Published By: Research Desk Released: Jun 28, 2022

Five themes dominate the new world of work What makes this a good time to consider Slack? Throughout 2020, we talked to business and IT leaders about how their world was changing and what comes next f...

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all-inclusive experiences: make smarter decisions faster with a risk decisioning ecosystem

Sponsored by: Provenir Published By: Research Desk Released: May 11, 2022

In today’s digital-first world you know that you need to make smarter decisions that keep you ahead of risks without sacrificing your industry-leading consumer experience. To innovate, thrive, an...

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self-service banking: the key to customer acquisition and retention

Sponsored by: Zendesk Published By: Research Desk Released: Mar 15, 2022

The ways in which customers are interacting with their banks is undergoing a fundamental shift. Even prior to the COVID-19 pandemic providing an accelerant, consumers have drifted away from traditiona...

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how the salesforce ecosystem empowers customers to stabilize their businesses in the wake ...

Sponsored by: Salesforce Published By: Research Desk Released: Jul 14, 2021

Salesforce partners nCino and OwnBackup lead the charge in innovating for customers in crisis mode, stabilizing their own businesses along the way....

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geospatial data ecosystem

Sponsored by: SafeGraph Published By: Research Desk Released: Jan 18, 2021

SafeGraph compiled a list of providers across the most common geospatial data categories. This list does not include geospatial software providers, although some companies listed do provide both softw...

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building the data-intelligent enterprise: tap the power of technology and partners

Sponsored by: SAS Published By: Research Desk Released: Dec 04, 2020

Companies have set their sights on analytics for improved service, cost containment, and growth strategies, but too few organizations have maximized their investments and parlayed data-driven insights...

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advance your print ecosystem to the cloud

Sponsored by: HP Published By: Research Desk Released: Nov 24, 2020

HP transitions your entire print ecosystem to the cloud and manages your print software stack. Count on a secure, fully managed printing experience across home, office, public, and shared spaces. A...

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measuring and improving cyber defense using the mitre att and ck framework

Sponsored by: ExtraHop Published By: Research Desk Released: Nov 02, 2020

The ATT and amp;CK framework weaponizes a sophisticated and evolving set of information to thwart attackers by identifying and closing visibility gaps. Implemented effectively, this extensive set of d...

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