customer service Whitepapers

voice built for the modern age of customer service

Sponsored by: Salesforce Published By: Research Desk Released: Mar 23, 2022

Voice still saves the day for tough customer issues. Ease your customers’ stress with telephony integration. Your customers want fast, quality support — especially when they’re dealing wit...

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cx trends 2022: industry insights technology

Sponsored by: Zendesk Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but technology, software and telecommunication companies have to move quickly to avoid common tr...

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cx trends 2022: industry insights retail

Sponsored by: Zendesk Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but retailers have to move quickly to avoid common traps that may derail their growth plans. ...

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ai comes of age: putting customers and employees at the heart of data driven journeys

Sponsored by: Genesys Published By: Research Desk Released: Mar 17, 2022

More deeply into their customer journeys and employee experiences making them more frictionless and data- driven than ever before.They’re using AI to understand pain points in customer journeys, pro...

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unlock growth with customer service

Sponsored by: Zendesk Published By: Research Desk Released: Mar 15, 2022

Great customer experiences improve your bottom line. This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Improve your bottom lin...

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nine steps to transform government service delivery

Sponsored by: ServiceNow Published By: Research Desk Released: Feb 21, 2022

To enable modern citizen services, ServiceNow delivers a cloud-based customer service management solution, built on the Now Platform, allowing government agencies to optimize services end-to-end. This...

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unlock growth with customer service

Sponsored by: Zendesk Published By: Research Desk Released: Feb 07, 2022

Great customer experiences improve your bottom line. This report provides confidence, clarity and the right insights to turn your customer service into an engine for growth. Improve your bottom lin...

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leveraging conversational ai to automate customer service in the utilities sector

Sponsored by: Cognigy Published By: Research Desk Released: Feb 01, 2022

Utilities are something consumers often don’t think about or interact with until their service is interrupted. At that point, their need for help is urgent. In widespread outages, utilities are deal...

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strengthening customer service in the travel and hospitality industry with conversational ...

Sponsored by: Cognigy Published By: Research Desk Released: Feb 01, 2022

Ready to enhance your customer service? The travel and hospitality industry took a beating during the pandemic, but are slowly rallying. In a post-COVID-19 world, contactless service is becoming th...

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