customer satisfaction Archives | Binary OnDemand

Customer success starts with ChromeOS

customer success starts with chromeos

Published By: Research Desk Released: Apr 17, 2023

Improve customer satisfaction, increase agent productivity, and manage costs. ChromeOS helps agents resolve tickets quickly and accurately1—increasing customer satisfaction. With a better, more fami...

The Business Case for Modernizing Legacy Applications

the business case for modernizing legacy applications

Published By: Research Desk Released: Sep 08, 2022

Cost reductions are only the beginning. Bringing your organization’s legacy applications up to date can also drive: Customer satisfaction Faster time to market Higher availability Bett...

Three Key Benefits Organizations Achieve by Prioritizing End-user Device Improvements

three key benefits organizations achieve by prioritizing end-user device improvements

Published By: Research Desk Released: Aug 17, 2022

ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often...

Embedded Finance Tracker: Streamline B2B Payments

embedded finance tracker: streamline b2b payments

Published By: Research Desk Released: Jun 17, 2022

Offer embedded finance options to meet customer expectations and gain a competitive edge Creating seamless and connected experiences demands a next-generation payment shift. According to a recen...

Transform CX with AI and Super Agents

transform cx with ai and super agents

Published By: Research Desk Released: Feb 14, 2022

An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care. Check ou...

Columbia Sportswear Enhances Customer Service, Cuts Costs with Chatbot Technology

columbia sportswear enhances customer service, cuts costs with chatbot technology

Published By: Research Desk Released: Feb 14, 2022

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Gartner Magic QuadrantTM for Cloud HCM Suites for 1,000 Employee Enterprises

gartner magic quadranttm for cloud hcm suites for 1,000 employee enterprises

Published By: Research Desk Released: Dec 06, 2021

Oracle was named a Leader in 2021 Gartner Magic Quadrant for Cloud HCM Suites for 1,000 Employee Enterprises report. This is the sixth consecutive year Oracle has been named a Leader, and the fourth ...

Secure Life Science content in the cloud

secure life science content in the cloud

Published By: Research Desk Released: Nov 15, 2021

Staying safe with Box Security breaches are happening all the time — and the Life Science sector has been hit hard. Deloitte believes that cybercrime in Life Sciences can knock as much as 20% off...

Innovating to Adapt to a Post-Pandemic World

innovating to adapt to a post-pandemic world

Published By: Research Desk Released: Nov 04, 2021

The International Finance Corporation expects CSPs to face uncertain growth and business development for the foreseeable future.1 Industry analysts have also downsized previous forecasts and predict s...

The 2021 CX Divide Retail

the 2021 cx divide retail

Published By: Research Desk Released: Oct 22, 2021

The Australian energy landscape While there is an abundance of energy providers for Australians to choose from, 6 in 10 households consider AGL, Origin, or Energy Australia as their main provider. ...

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