customer relationships Whitepapers

a guide for optimizing content management across your business

Sponsored by: BOX Published By: Research Desk Released: Apr 14, 2023

The digital content landscape is constantly evolving, requiring an agile approach from retailers and brands looking to better connect with consumers. With more channels and more opportunities to get y...

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customer experience playbook

Sponsored by: Microsoft Published By: Research Desk Released: Feb 03, 2021

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping custom...

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eastern bank launches smart chatbots to supercharge their online banking

Sponsored by: Vee24 Published By: Research Desk Released: Jan 22, 2021

Charged with enhancing the digital banking experience for its customers, Eastern Bank’s head of customer service originally thought that mandate meant heavy development work, months of implementatio...

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video banking: how visual engagement and real-time collaboration are building trusted bank...

Sponsored by: Vee24 Published By: Research Desk Released: Jan 18, 2021

Video banking brings the in-person, bank branch experience to the customer – safely and, with the right technology, securely – anywhere, at any time, from any device. Video banking leverages video...

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empower sales with end-to-end digital workflows to increase win rates and retention

Sponsored by: Adobe Published By: Research Desk Released: Jan 16, 2021

Business-to-business buyer journeys can be complex, demanding digital strategies similar to busines-to-consumer approaches in order to help sales organizations execute in the digital era. Customers wi...

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how to create a shortage attack team

Sponsored by: LeanDNA Published By: Research Desk Released: Nov 18, 2020

Manufacturers around the world are facing unprecedented market volatility, demand fluctuation, and limitations to supplier capacity. This means spiking material shortages and production stoppages that...

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business continuity in tough times

Sponsored by: Conexiom Published By: Research Desk Released: Oct 25, 2020

How Sales Order Automation Can Keep You Resilient and Agile Businesses that can shift technology capacity and investments to digital platforms will mitigate the impact of the outbreak and keep thei...

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perils of the open office distracted team? we can help

Sponsored by: Poly Published By: Research Desk Released: Sep 17, 2019

More and more companies want modern, open plan offices—if they don’t have them already. And most employees approve—more than half prefer open plan offices, and that number rises with younger wor...

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sla- the foundation for stronger customer relationships

Sponsored by: ConnectWise Published By: Research Desk Released: Sep 13, 2019

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both...

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future of field service report

Sponsored by: Microsoft Published By: Research Desk Released: Feb 11, 2019

Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory manag...

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