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Whitepapers
customer journey
customer journey Whitepapers
the guide to modern customer communication
Sponsored by:
Podium
Published By:
Research Desk
Released:
Jun 17, 2020
People interact differently with businesses than they did five years ago even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, es...
Read more
the swrve customer journey ebook: modernizing your brand’s path to purchase
Sponsored by:
Swrve
Published By:
Research Desk
Released:
Mar 03, 2020
The global app store is projected to grow 5x as fast as the overall global economy, with revenues reaching $120B in revenue in 2019.* For future-forward brands interested in seizing tomorrow's mark...
Read more
how to attract more hungry customers to your locations (free e-guide)
Sponsored by:
Uberall
Published By:
Research Desk
Released:
Feb 07, 2020
How to Attract More Hungry Customers to Your Locations. Today's most important food and beverage marketing strategy. Long gone are the days when marketing and brand teams could rely on a linear cus...
Read more
the benefits of aligning sales and marketing
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 14, 2020
Separate applications and processes for sales and marketing teams can cost you in lost sales opportunities and reduced efficiency. Connect and automate these systems from nurture to handoff to improve...
Read more
the power of a knowledge management platform to transform the customer journey
Sponsored by:
MindTouch
Published By:
Research Desk
Released:
Oct 23, 2019
The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s for...
Read more
path to personalization: the 9 keys to driving stronger relationships—one customer at a ...
Sponsored by:
Sitecore
Published By:
Research Desk
Released:
May 31, 2019
Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. A...
Read more
commerce: it’s always personal
Sponsored by:
Sitecore
Published By:
Research Desk
Released:
May 20, 2019
In this new world, the content has a direct impact on commerce. Useful, engaging content fuels customer interactions, but that content will be far more useful and engaging if it’s delivered in the c...
Read more
breathe new life into the customer journey
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Apr 04, 2019
Like oxygen, analytics breathes life into the customer behind the screen. Find out how analytics can help you deliver just what your customer needs in Breathe new life into the customer journey. Re...
Read more
designing a world-class digital customer experience program
Sponsored by:
Qualtrics
Published By:
Research Desk
Released:
Feb 15, 2019
Understand the "Why" behind site behavior. Learn best practices around potential leading indicators, how to conduct journey specific research in digital environments, and how to take action on this da...
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16 ways to capture and capitalize on customer insights
Sponsored by:
Qualtrics
Published By:
Research Desk
Released:
Feb 15, 2019
The customer experience isn’t about a single ‘wow’ moment - in fact, it’s the culmination of several interactions with your brand. Understanding each stage of the customer journey helps you ma...
Read more
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