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Whitepapers
Customer Experience
Customer Experience Whitepapers
supercharge your it monitoring
Sponsored by:
Splunk
Published By:
Research Desk
Released:
Aug 25, 2021
With the Three Pillars of Observability Get the most from your data with metrics, traces and logs. You may already be using observability tools, or are considering the best way t...
Read more
build a better omnichannel experience
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Jul 16, 2021
Eight out of 10 B2B companies say that an omnichannel strategy is critical to their future success.1 What is omnichannel commerce? If you sell through stores, distributors, marketplaces like Amazon or...
Read more
digital supply chain summit
Sponsored by:
Google
Published By:
Research Desk
Released:
Jul 14, 2021
Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....
Read more
digital supply chain summit
Sponsored by:
Google
Published By:
Research Desk
Released:
Jul 14, 2021
Learn from your industry peers on how they are delivering exceptional customer experience, building resilient and sustainable supply chains, and running processes autonomously by leveraging the cloud....
Read more
state farm: why customer experience matters more than ever
Sponsored by:
Medallia
Published By:
Research Desk
Released:
Jul 09, 2021
The insurance industry and customer expectations are continuously evolving. It’s important, now more than ever, to support the needs of your customers. Join State Farm’s CFO and CDO, Jon Farney an...
Read more
how rent-a- center increased sales by focusing on customer experience
Sponsored by:
Medallia
Published By:
Research Desk
Released:
Jul 09, 2021
With over 2,400 stores in the US, Puerto Rico, and Mexico, Rent-A-Center employs over 17,000 people who serve more than one million customers. The company puts the buying power in their customers’ h...
Read more
the lego group drives continuous improvement using feedback
Sponsored by:
Medallia
Published By:
Research Desk
Released:
Jul 09, 2021
The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use ...
Read more
3 steps to winning with customer experience
Sponsored by:
Medallia
Published By:
Research Desk
Released:
Jul 09, 2021
How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs Read m...
Read more
the why, how and so-what of inventory visibility
Sponsored by:
Google
Published By:
Research Desk
Released:
Jun 22, 2021
Retailers’ top customer experience and operational excellence use cases all rely on inventory visibility. In this report: Findings from Incisiv’s global survey of retailers on supply chain pr...
Read more
transform customer engagement when it counts the most: a game- changing approach leveragin...
Sponsored by:
Avaya
Published By:
Research Desk
Released:
Jun 01, 2021
The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...
Read more
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