Customer Experience Whitepapers

eliminate business service outages by moving to service-aware it operations

Sponsored by: Servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

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personality matters – 4 ways to improve business outcomes in the contact center

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to ...

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four ways to win over any customer creating great connections with the power of personalit...

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our...

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a 3-step approach for shifting your contact center into high gear

Sponsored by: Nice Published By: Research Desk Released: May 30, 2019

The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization,...

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the importance of having a user friendly workflow

Sponsored by: Kyocera Published By: Research Desk Released: May 16, 2019

Digital Transformation is tightly bound to a better customer experience. Did you know the customer experience goes beyond customer interactions? It’s about how well we interact with technology. Lear...

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top 10 ways smbs are creating value with esignatures

Sponsored by: Docusign Published By: Research Desk Released: May 10, 2019

Have you considered how many documents you have to sign to keep the business moving? Sales contracts and customer forms, vendor and supplier agreements, non-disclosure forms, and documents of every...

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[infographic] 2019 digital cx trends

Sponsored by: iAdvize Published By: Research Desk Released: Apr 12, 2019

Is your organization privy to the latest retail trends for digital CX? Well, you’d better get up-to-speed or be left in 2018 — improving customer experience is the top priority in 2019, only follo...

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e-book: competitive edge in the cloud

Sponsored by: Akamai Published By: Research Desk Released: Apr 09, 2019

Your business relies on the cloud for agility, cost savings, and scalability, but how do you ensure that the cloud technologies enabling your business aren’t also introducing security risks, impacti...

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transforming customer experience with personalized communications

Sponsored by: Adobe Published By: Research Desk Released: Apr 04, 2019

Continuous, personalized customer communication. It takes the ability to deliver in any channel, connect interactions across channels, and do it all at scale. Read the white paper and learn how to: ...

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draw up deep waters: 7 steps to creating a customer-first culture

Sponsored by: Adobe Published By: Research Desk Released: Apr 04, 2019

Customers expect content to be tailored especially for them — available at the very moment they need it, no matter where they are. This requires drawing up data from your flood of content — so you...

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