Customer Experience Whitepapers

following the leaders: how premier organizations build digital resilience for immediate &#...

Sponsored by: Splunk Published By: Research Desk Released: Jul 24, 2024

Today’s organizations are defined by the digital systems that keep them humming around the clock. Yet the threats to those systems have never been greater — and the cost of downtime certainly isn�...

Read more

intelligence report: the latest on ai infrastructure

Sponsored by: Google Published By: Research Desk Released: Apr 23, 2023

This guide explores the growing demand for high-performance, cost-effective AI infrastructure—which is being driven by trends like real-time personalization of the customer experience, advanced know...

Read more

3 ways data can transform customer experience in banking

Sponsored by: Tableau Published By: Research Desk Released: Apr 13, 2023

In a digital world, customers expect banks to connect all the dots and deliver omni-channel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locati...

Read more

customer experience (cx): data-driven activation guide and category report

Sponsored by: Inbox Insight Published By: Research Desk Released: Mar 01, 2023

Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor ...

Read more

agent empathy playbook for the new reality

Sponsored by: Enghouse Published By: Research Desk Released: Feb 14, 2023

It is often said that an organization is only as good as its employees and that they are what makes customers want to do business with your company. Contact Center agents are your front line and cr...

Read more

the most powerful field service management software for the security and surveillance indu...

Sponsored by: Zuper.co Published By: Research Desk Released: Aug 16, 2022

As the world becomes increasingly environmentally conscious your customers are looking to solar power as one of the most-promising alternatives to traditional energy. But with the Solar industry growi...

Read more

the total economic impact™ of slack for service teams

Sponsored by: Slack Published By: Research Desk Released: Jun 28, 2022

Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...

Read more

customer retention today: what you need to be doing

Sponsored by: Sigma Published By: Research Desk Released: Jun 27, 2022

Brand loyalty was tough before, but it’s been even tougher in recent years. Competition has never been greater and since COVID, the bar has been raised significantly. If customer experienc...

Read more

5 ways ciam balances security and ux infographic

Sponsored by: Okta Published By: Research Desk Released: Jun 07, 2022

Your login box is the front door for your customers, so it needs a seamless UX. But it’s also the first place hackers target when they’re looking to steal your data. A customer identity and amp; ...

Read more

accelerating cloud modernization for financial services

Sponsored by: Okta Published By: Research Desk Released: May 20, 2022

In the decades since “cloud computing” first achieved buzzword status, its benefits have been widely proven. And now that the shift to both dynamic work environments and digitized .coms have rapid...

Read more