Customer Engagement Whitepapers

emarsys awareness infodeck

Sponsored by: SAP Published By: Research Desk Released: May 09, 2022

The implementation service for the SAP® Emarsys® Customer Engagement solution bridges the gap between implemen- tation planning and the ability to scale online and offline customer experiences se...

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un engagement client qui change la donne : la numérisation de bout en bout

Sponsored by: BOX Published By: Research Desk Released: Nov 17, 2021

Créez des expériences qui fidélisent les clients 71% des millennials préfèrent leur dentiste à leur banque, selon The Millennial Disruption Index. Vous n'êtes pas obligé d'être cette banqu...

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total cost of ownership study

Sponsored by: Plume Published By: Research Desk Released: Nov 04, 2021

To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the pref...

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what every business needs to consider for amazing customer service

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

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what every business needs to consider for amazing customer service

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...

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transform customer engagement when it counts the most: a game- changing approach leveragin...

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...

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transform customer engagement when it counts the most: a game- changing approach leveragin...

Sponsored by: Avaya Published By: Research Desk Released: Jun 01, 2021

The advent of new technology tools and solutions, as well as the maturation of older ones, has given rise to new capabilities for customer service. The contact center industry has entered a new era, w...

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crowdsourcing customers: using social validation to acquire and delight more customers

Sponsored by: Khoros Published By: Research Desk Released: Feb 09, 2021

Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validati...

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building next-level customer engagement with messaging and chat

Sponsored by: Khoros Published By: Research Desk Released: Feb 09, 2021

With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems. ...

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the social marketer’s guide to a difficult economy

Sponsored by: Khoros Published By: Research Desk Released: Feb 09, 2021

When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You might find ...

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