CRM Whitepapers

eliminate business service outages by moving to service-aware it operations

Sponsored by: Servicenow Published By: Research Desk Released: Jun 11, 2019

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers sea...

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experience commerce: a guide to winning the customer hearts and minds

Sponsored by: Sitecore Published By: Research Desk Released: May 22, 2019

Discover the approach to winning lifelong, loyal customers Commerce has changed. Consumers now expect unique experiences tailored to them. To meet these expectations, you must know those you intera...

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unifying financials & inventory

Sponsored by: Netsuite + Oracle Published By: Research Desk Released: Mar 29, 2019

The system landscape of many companies, either in startup or complacency mode, includes QuickBooks as a financial management system and FishBowl as an “add-on” inventory management system. However...

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top ten cx technologies for 2019

Sponsored by: Verint Published By: Research Desk Released: Mar 29, 2019

Aberdeen surveyed 164 worldwide CX leaders in companies of all sizes and industries to shed light on the technologies CX leaders prioritize to incorporate in their toolbox for 2019. Continue reading t...

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disruptive customer engagement

Sponsored by: Ringcentral Published By: Research Desk Released: Mar 21, 2019

Digital transformation, digitalization, call it what you will, but the trend toward smarter, more nimble business enabled by technology is real. The trend spans industries, and the leaders of these in...

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finance pros share tips for evaluating business management software

Sponsored by: Netsuite Published By: Research Desk Released: Mar 04, 2019

Whether you are a first-time buyer of enterprise resource management (ERP) software, or a seasoned implementer, evaluating software can be a daunting and stressful task. The terminology associated wit...

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future of field service report

Sponsored by: Microsoft Published By: Research Desk Released: Feb 11, 2019

Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory manag...

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the evolution of real-time customer engagement

Sponsored by: iAdvize Published By: Research Desk Released: Feb 06, 2019

You may use Live Chat, but do you use it well? Researchscape International recently conducted a survey about consumer experiences with Live Chat. It turns out only 3 out of 10 online shoppers say...

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dx: why your cx can’t retain enough customers

Sponsored by: Idio Software Published By: Research Desk Released: Feb 04, 2019

Are your customers getting a seamless experience across all your CX channels? For too many companies, the answer is no. If your web content management system isn’t properly integrated with your o...

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savvy sales leaders guide

Sponsored by: Microsoft Published By: Research Desk Released: Jan 23, 2019

"Help your sellers work smarter and build stronger relationships Sales teams work so hard, they can burn out quickly. It's tough when customer contacts, sales goals, productivity tools and social net...

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