COVID-19 Archives | Page 2 of 6 | Binary OnDemand

Five steps to ensure your digital CX program delivers results

five steps to ensure your digital cx program delivers results

Published By: Research Desk Released: Mar 07, 2022

With the COVID-19 pandemic accelerating customer expectations for digital interactions and services, the importance of customer experience (CX) has grown both suddenly and dramatically. This r...

Key Risks for Internal Audit: 2022 and Beyond

key risks for internal audit: 2022 and beyond

Published By: Research Desk Released: Mar 03, 2022

Is your internal audit team prepared for the next wave of risk? Discover what audit leaders named as their top risks for 2022 and 2025, the state of resources and talent, and the impact of remote work...

Digital fitness in state and local governments

digital fitness in state and local governments

Published By: Research Desk Released: Jan 12, 2022

Even in the most ordinary of times, state and local governments are under constant pressure to meet their core mandates—better serving constituents—while finding ways to do the most good possible ...

CIAM – Balance zwischen Sicherheit und Kundenerfahrung

ciam – balance zwischen sicherheit und kundenerfahrung

Published By: Research Desk Released: Jan 06, 2022

In der immer schneller werdenden digitalen Anpassung in allen Sektoren und den anhaltenden Auswirkungen der COVID-19-Pandemie verlaufen Arbeitsprozesse in Rekordgeschwindigkeit. Als Ihre digi...

Securing Remote Work Safeguarding Business Continuity with Zscaler

securing remote work safeguarding business continuity with zscaler

Published By: Research Desk Released: Dec 22, 2021

These are unpredictable and unsettling times. Like all of you, I am watching events unfold in the global response to COVID-19, and I am doing what is best for my family, the Zscaler family, and Zscale...

The 10 Golden Rules of Supplier Risk Management

the 10 golden rules of supplier risk management

Published By: Research Desk Released: Dec 13, 2021

Supplier management is widely understood to mean both the measurement and reduction of potential risks associated with tier one and two suppliers. The risk management approach has increasingly beco...

The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

the three customer service megatrends in 2021: post-pandemic customer service excellence

Published By: Research Desk Released: Dec 02, 2021

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

SARS-CoV-2 Diagnostics Leveraging Point-of-Care Testing in Next-Step Strategy

sars-cov-2 diagnostics leveraging point-of-care testing in next-step strategy

Published By: Research Desk Released: Nov 16, 2021

The ongoing SARS-CoV-2 pandemic has made it imperative that rapid and accurate testing capabilities be available to the global community. While vaccination efforts continue to ramp up, having the abil...

Additional Assets for FY22Q1 Programs targeting both Central Customers and CB Prospects

additional assets for fy22q1 programs targeting both central customers and cb prospects

Published By: Research Desk Released: Nov 09, 2021

COVID-19 heightened the critical role that employers play in protecting employees’ safety. New vaccination mandates and policies have the potential to further complicate the return to work in an alr...

CMO Playbook: Customer Retention

cmo playbook: customer retention

Published By: Research Desk Released: Oct 13, 2021

Even before the outbreak of the COVID-19 pandemic, the way customers interacted with businesses was already undergoing several changes. Eventually, the pandemic led to an unavoidable shift to a low-co...

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