business strategy Whitepapers

the ultimate guide to frontline training

Sponsored by: Axonify Published By: Research Desk Released: May 15, 2021

Frontline employees are essential to the success of your business. They’re the boots-on-the-ground executors of business strategy. Your business will succeed (or fail) based on the decisions they ma...

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making the jump to a digital-first business strategy: a marketer’s guide to pivoting...

Sponsored by: Acquia Published By: Research Desk Released: Jan 15, 2021

Are you like the many companies shifting focus (and budgets) from acquiring new customers to retaining and cultivating loyalty in existing customers? The adoption of this strategy is driving brands...

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generating consistent repeating revenue with industrial labeling products

Sponsored by: Epson Published By: Research Desk Released: Jun 11, 2020

You’ve heard King Camp Gillette’s famous quote, “Give ‘em the razor, [but] sell ‘em the razorblades!” The razor/razorblade business strategy generates consistent repeating revenue by pairi...

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delivering innovative customer experience requires enterprisewide agile operations

Sponsored by: RedHat Published By: Research Desk Released: Jun 06, 2020

The urgency to respond to customer demands is getting board-level attention. Providing better customer experience is the number 1 top objective for adopting a digital business strategy, according to I...

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is your business running you?

Sponsored by: Sage Software Published By: Research Desk Released: Jan 06, 2020

This paper examines the symptoms that indicate your business may be running you, and the negative impacts they have on your business–from limiting future growth to demotivating employees. It then ex...

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organizational best practices from forrester research’s customer trust and privacy playb...

Sponsored by: Akamai Published By: Research Desk Released: Dec 24, 2019

How companies handle and protect consumer data privacy is more than a compliance issue: It’s a competitive differentiator. As a result, firms need to develop a cohesive privacy strategy and program,...

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four enterprise priorities and how atlassian tools can help

Sponsored by: ATLASSIAN Published By: Research Desk Released: Dec 06, 2019

It’s no secret that the global business landscape has shifted. With this shift, the technology that supports your business strategy is becoming more and more important. From the tools that you imple...

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the evp is hr’s new mvp:

Sponsored by: Skillsoft Published By: Research Desk Released: Aug 23, 2019

Talent at The Heart of Business Strategy The leanest labor market in years and an ever-increasing pace of change in the world of work has left HR leaders with more responsibility than ever. Competi...

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find out what your next-gen customers really want

Sponsored by: Cognizant Published By: Research Desk Released: Jun 04, 2019

Gen Z was born with a digital spoon in their mouths. This gives them different attitudes toward the Internet, privacy, content, commerce and more. For example, they are more willing to pay for certain...

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getting to iconic: how world-leading brands balance talent and technology for cx excellenc...

Sponsored by: Genesys Published By: Research Desk Released: Apr 03, 2019

Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand valu...

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