Automation Whitepapers

reinventing the contact center

Sponsored by: IBM Published By: Research Desk Released: Aug 01, 2020

Some contact centers have already deployed virtual agents and are thus better able to adjust quickly to changes in volume and new customer concerns. They can immediately scale operations to handle una...

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enterprise architect’s guide top 4 strategies for automating and accelerating your data ...

Sponsored by: Qlik Published By: Research Desk Released: Jul 23, 2020

New data demands are inspiring new architectures. The explosion in data, the vast array of new data capabilities and the dramatic increase in data-consumer demands have changed how data needs to be...

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how robotic process automation (rpa) will transform f and a

Sponsored by: Uipath Published By: Research Desk Released: Jul 06, 2020

As the roles of CFOs and other finance professionals continue to transform to keep organizations on a forward-looking path, RPA has become more significant than ever. RPA mimics human actions to ca...

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the impact of a digital workforce on business agility and survival

Sponsored by: Blueprism Published By: Research Desk Released: Jun 30, 2020

The research was conducted by independent research firm Sapio on behalf of Blue Prism. 1,725 business decision makers (those with a final say over budget spend of technology implementations) were surv...

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how to get fast time to value when automating your it help desk for the new normal

Sponsored by: Espressive Published By: Research Desk Released: Jun 01, 2020

According to McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between immediate preparedness and planning for the new normal. Most C...

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cio perspective: the impact of covid-19 and what’s next

Sponsored by: Espressive Published By: Research Desk Released: Jun 01, 2020

On April 2, just two weeks after the shelter in place order went into effect in California, Pat Calhoun, founder and CEO of Espressive, interviewed Declan Morris, former CIO of Splunk, to understand h...

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edr – the case for automation and simplification

Sponsored by: Kaspersky Published By: Research Desk Released: May 15, 2020

As attack surfaces expand and more devices connect to the network, endpoint detection and response (EDR) capabilities have become a must-have priority for security teams. Yet, given the rapid evolutio...

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legacy automation – how outdated tools limit innovation

Sponsored by: Redwood Published By: Research Desk Released: May 08, 2020

IT is at the centre of an ongoing revolution digital business. Deloitte’s recent global CIO survey1 asked more than 1,400 C-level IT and business leaders what’s expected of them and their teams. T...

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