AI Whitepapers

nice wfm 7.0: forecasting with artificial intelligence

Sponsored by: Nice Published By: Research Desk Released: Mar 29, 2019

We are living in a golden age of predictive analytics, and forecasting and predictive technologies are revolutionizing business well beyond the contact center. These forecasting capabilities are suppo...

Read more

artificial intelligence in workforce management systems

Sponsored by: Nice Published By: Research Desk Released: Mar 29, 2019

Artificial intelligence (AI) was formally founded as an academic discipline at a conference in 1956, long before workforce management (WFM) systems became a staple in the contact center. In the years ...

Read more

opentext magellan, reborn cloud, and other highlights from opentext enterprise world 2018

Sponsored by: OpenText Published By: Research Desk Released: Mar 22, 2019

Organizations are looking to be more competitive in the market and achieve their goals. Using new advanced technologies, they are finding ways to accelerate marketing velocity, increase sales, better ...

Read more

how to get ahead of the curve

Sponsored by: Google Cloud + Atos Published By: Research Desk Released: Mar 22, 2019

A recent IDG survey showed the case for artificial intelligence is compelling. It’s all aimed at automation and insights, but needs a champion to succeed. Learn how to get ahead of the AI/ML curve w...

Read more

dell emc ready solutions for ai, machine and deep learning

Sponsored by: Dell + nvidia + intel Published By: Research Desk Released: Mar 14, 2019

Artificial intelligence (AI) and its supporting computing models — machine and deep learning — are decades-old technologies that are just now beginning to take off. Whatever your industry vertical...

Read more

the happy medium with bold360

Sponsored by: LogMeIn Published By: Research Desk Released: Mar 04, 2019

Leveraging Artificial Intelligence (AI) to deliver the best customer experience is a very hot topic these days. But many businesses are wondering if this is just a passing fad, or if AI is here to sta...

Read more

forrester-cios need to take the lead on ai for transformational outcomes across the countr...

Sponsored by: VMware Published By: Research Desk Released: Feb 26, 2019

Artificial Intelligence (AI) is helping deliver revenue growth with better customer experiences, increasing innovation, and improving operational effectiveness. However, most firms are just getting st...

Read more

manufacturing intelligence: keep your processes under control

Sponsored by: TIBCO Published By: Research Desk Released: Feb 22, 2019

The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine...

Read more

8 steps cios must take to transform with ai

Sponsored by: Dell + Intel Published By: Research Desk Released: Feb 22, 2019

Companies across the globe are embracing artificial intelligence (AI) within their organizations - 51% of firms have already implemented or are expanding their implementation of AI. Download this w...

Read more

get smarter about content in the cloud

Sponsored by: BOX Published By: Research Desk Released: Feb 06, 2019

The explosion of content — especially unstructured content — is an opportunity and an obstacle for every business today.   Why you need AI in your enterprise content strategy details h...

Read more