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Parker Drilling: Transforming offboarding with digital workflows from ServiceNow

parker drilling: transforming offboarding with digital workflows from servicenow

Published By: Research Desk Released: Jan 29, 2021

How can automation streamline offboarding? Parker Drilling modernized a paper-based offboarding process to drive efficiencies and strengthen security, while developing a fully automated offboarding pr...

Understanding the Inpact of Enterprise Service Management

understanding the inpact of enterprise service management

Published By: Research Desk Released: Jan 29, 2021

This eBook will get you to think of enterprise service management as a strategic approach to improving business operations and outcomes, that involves all three of people, process, and technology chan...

The Human Resources Service Delivery Book of Knowledge

the human resources service delivery book of knowledge

Published By: Research Desk Released: Jan 29, 2021

See how your peers from Saab, Keurig, Dr. Pepper, Lowe’s, Chick-fil-A, and others are streamlining their HR operations. These quick-read summaries of their Knowledge 2020 breakout presentations offe...

The Evolution of HR Service Delivery in the New Digital Experience Era

the evolution of hr service delivery in the new digital experience era

Published By: Research Desk Released: Jan 29, 2021

This ebook highlights the focus on employee experience and digital enablement; the state of cloud-based HR technology the evolution of HR service delivery practices the prevalence of artifi...

AMEX GBT integrates employee onboarding across HR, IT, and facilities with ServiceNow

amex gbt integrates employee onboarding across hr, it, and facilities with servicenow

Published By: Research Desk Released: Jan 29, 2021

AMEX GBT automates preboarding and onboarding functions across onboarding teams, HR operations, IT, and facilities, creating end?to?end process visibility and efficiency with ServiceNow. This included...

Proactively address issues to create superior customer experiences

proactively address issues to create superior customer experiences

Published By: Research Desk Released: Jan 08, 2021

Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues. See how five...

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

forrester study: the total economic impact of servicenow customer service management

Published By: Research Desk Released: Jan 08, 2021

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: Improved first contact resolution by up to 20% Reduc...

CCW Market Study – Future of the Contact Center: A Forecast

ccw market study – future of the contact center: a forecast

Published By: Research Desk Released: Jan 08, 2021

See how leaders are changing the contact center, both strategically and tactically, following the events of 2020. This report uncovers the specific challenges companies face as they transform remote w...

Analyst Report: CCW Special Report: Service Continuity and Connectivity

analyst report: ccw special report: service continuity and connectivity

Published By: Research Desk Released: Jan 08, 2021

More than ever, customers need confidence that they are the top priority. This special CCW report explores: Common challenges around organizational resilience and continuity of services Immedi...

Five Techniques to Maximize Your Hybridized Delivery Model

five techniques to maximize your hybridized delivery model

Published By: Research Desk Released: Jan 06, 2021

Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can help organizations do more with their money and improve resource utilizati...

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