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Empower your IT service desk with artificial intelligence and analytics

empower your it service desk with artificial intelligence and analytics

Published By: Research Desk Released: Mar 15, 2020

Harness the power of built‑in Artificial Intelligence to accelerate the pace of work. Empower your IT staff to focus on strategic high priority activities by letting AI automate repetitive tasks wit...

Get better, faster, IT service through AI capabilities

get better, faster, it service through ai capabilities

Published By: Research Desk Released: Mar 15, 2020

With the help of AI, virtual agents, and machine learning, you can reduce costs, increase productivity, and improve your customer experience. Read this ebook for smart, actionable insights into how yo...

Novant Health uses machine learning to streamline IT workflows

novant health uses machine learning to streamline it workflows

Published By: Research Desk Released: Mar 15, 2020

See how Novant Health created a single system for tracking support incidents, requests, products, and investments with ServiceNow. They were able to unite processes and create a single online portal f...

AIOps and Visibility for Dummies

aiops and visibility for dummies

Published By: Research Desk Released: Mar 04, 2020

Artificial Intelligence for IT Operations (AIOps) is the use of artificial intelligence (AI) to manage the digital complexity of modern organizations. Modern IT complexity comes from » Data volume, v...

Visibility to multi-cloud: measurable outcomes from CMDB

visibility to multi-cloud: measurable outcomes from cmdb

Published By: Research Desk Released: Mar 04, 2020

Cloud and DevOps are independent but mutually reinforcing strategies for delivering business value through IT. A hybrid or multi-cloud workload deployment offers the advantage of high resiliency, comb...

How AIOps Can Help IT be a Better Partner to the Business

how aiops can help it be a better partner to the business

Published By: Research Desk Released: Mar 04, 2020

The IT organization needs to move fast to determine what went wrong and get the service back online. But that’s not easy. Literally thousands of events coming from siloed monitoring systems are now ...

Using SAM to build your CMDB

using sam to build your cmdb

Published By: Research Desk Released: Feb 07, 2020

SAM Charter has been a principle advocate of companies creating and maintaining Software Asset Management Systems to manage software – indeed, our CEO (Rory Canavan) lobbied Working Group 21 to cons...

Normalize Discovered Software to Effective Software Asset Management (SAM)

normalize discovered software to effective software asset management (sam)

Published By: Research Desk Released: Feb 07, 2020

While SAM automates the normalization process itself, you can take proactive steps to improve your “hit rate” (normalization percentage) fast. This includes establishing smart manual normalization...

ITAM in the Ascendency

itam in the ascendency

Published By: Research Desk Released: Feb 07, 2020

We’re gaining traction with senior leaders and increasingly seen as an essential function for enabling digital transformation. ITAM teams are uniquely placed to provide a holistic view of the IT lan...

How AIOps Can Help IT be a Better Partner to the Business

how aiops can help it be a better partner to the business

Published By: Research Desk Released: Feb 06, 2020

An order processing department in a very large enterprise is dependent on a business service supported by IT resources in both the data center and the cloud. The service is usually quite responsive—...

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