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Costs and Consequences of Gaps in Vulnerability Response

costs and consequences of gaps in vulnerability response

Published By: Research Desk Released: Jul 14, 2020

Major data breaches continue to dominate the news, and almost 48% of organizations report that they have had a data breach in the past two years. As the severity and volume of attacks increase, the ra...

Creating Organizational Agility

creating organizational agility

Published By: Research Desk Released: Jun 17, 2020

For more than two decades, an agile approach to business has been the key for delivering solutions that meet client’s needs. Now, there’s a new variation of agile: organizational agility—adaptin...

Ramping Up for the New Work Reality

ramping up for the new work reality

Published By: Research Desk Released: Jun 09, 2020

Hard to believe now, but a late 2019 study1 found that only 45% of US companies allowed remote work. Globally, the number was 41%. Progressive companies were strategizing ways to slowly increase that ...

Best practices for the Hybrid delivery model

best practices for the hybrid delivery model

Published By: Research Desk Released: May 29, 2020

As organizations have adjusted to an evolving businesses environment, the way projects are delivered has changed. Businesses are turning to a hybrid of Agile and Waterfall project delivery to capture ...

How 5 enterprises consolidated ITSM to reduce costs

how 5 enterprises consolidated itsm to reduce costs

Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

How 5 enterprises consolidated ITSM to reduce costs

how 5 enterprises consolidated itsm to reduce costs

Published By: Research Desk Released: May 29, 2020

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Me...

Deliver smart, responsive IT services in an always changing world with ITSM Pro

deliver smart, responsive it services in an always changing world with itsm pro

Published By: Research Desk Released: May 29, 2020

Harness the power of built‑in Artificial Intelligence to accelerate the pace of work. Empower your IT staff to focus on strategic high priority activities by letting AI automate repetitive tasks wit...

Composing a CMDB requires new rules for navigating today’s modern enterprise

composing a cmdb requires new rules for navigating today’s modern enterprise

Published By: Research Desk Released: May 06, 2020

The Configuration Management Database (CMDB) has always been referred to as the heart of the IT environment - it is the one place where IT health can immediately be determined. And composing a CMDB re...

Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs

aberdeen report: the return on managing customer convenience in modern service programs

Published By: Research Desk Released: Apr 21, 2020

How effortless customer service enables business benefits. Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that deliverin...

Forrester Study: Business Value of ServiceNow Customer Service Management

forrester study: business value of servicenow customer service management

Published By: Research Desk Released: Apr 21, 2020

A Study to Measure Cost Savings and Business Benefits. This Forrester Total Economic Impact™ (TEI) study is based on four interviews with ServiceNow Customer Service Management customers. It prov...

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