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3 Customer Experience Mistakes You’ll Never Make Again

3 customer experience mistakes you’ll never make again

Published By: Research Desk Released: Feb 19, 2019

The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...

2019 Contact Center Trends You Need to Know

2019 contact center trends you need to know

Published By: Research Desk Released: Feb 19, 2019

Keeping your finger on the pulse of industry trends is how you identify opportunities to gain an advantage in your contact center. Finding the time to collect and analyze all the necessary information...

3 Ways to Get Smart with Contact Center Training

3 ways to get smart with contact center training

Published By: Research Desk Released: Feb 19, 2019

A customer's only interaction with a company is often through the contact center, and in most cases, it's to resolve an issue. While quick resolution is critical, it's vital for brands to deliver a go...

contact centers: the moment of truth for your brand

Published By: Research Desk Released: Feb 19, 2019

How does customer service impact someone's decision to buy – or not buy – from your company? We commissioned independent technology market research specialist Vanson Bourne to get to the bottom of...

3 Smart Strategies for Empowering an At-Home Contact Center Workforce

3 smart strategies for empowering an at-home contact center workforce

Published By: Research Desk Released: Feb 19, 2019

Contact centers are increasingly supplementing their in-house staff with remote employees. Deloitte's 2017 Global Contact Center Survey revealed that 53% of companies plan to offer customer service ag...

Is it Time to Move Your Contact Center to the Cloud?

is it time to move your contact center to the cloud?

Published By: Research Desk Released: Feb 19, 2019

As you consider a move to the cloud it helps to understand what your peers and colleagues think. That's why we thought you'd like to see what contact center professionals had to say in a recent indust...

7 Reasons Why a Cloud-Based Contact Center is the Way to Deliver on Customer Experience

7 reasons why a cloud-based contact center is the way to deliver on customer experience

Published By: Research Desk Released: Feb 19, 2019

Sometimes, your contact center agents are the first impression someone has of your company. Other times, they're the only interaction customers have with your organization. With the customer experi...

Quality Management and Your Cloud Contact Center

quality management and your cloud contact center

Published By: Research Desk Released: Feb 19, 2019

Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...

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