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CIO Playbook

cio playbook

Published By: Research Desk Released: Jul 13, 2022

Like any start-up trying to get a big idea off the ground, Salesforce started out small, in a tiny apartment in San Francisco with servers running out of the closet. A lot has changed in the 21 years ...

IT Leaders Handbook To Employee Engagement

it leaders handbook to employee engagement

Published By: Research Desk Released: Jul 13, 2022

Even before COVID-19, improving employee engagement was important for attracting and retaining the best talent to help drive superior business performance. Now, it is even more vital as organisations ...

State of the Connected Customer 5th Edition

state of the connected customer 5th edition

Published By: Research Desk Released: Jul 13, 2022

Insights from 13,000 consumers and nearly 4,000 business buyers worldwide. What matters most to today’s customers? Download Salesforce’s State of the Connected Customer report to learn: *The tren...

Voice Built for the Modern Age of Customer Service

voice built for the modern age of customer service

Published By: Research Desk Released: Mar 23, 2022

Voice still saves the day for tough customer issues. Ease your customers’ stress with telephony integration. Your customers want fast, quality support — especially when they’re dealing wit...

Harvard Business Review: Service Analytics

harvard business review: service analytics

Published By: Research Desk Released: Mar 23, 2022

Get new insights to build customer loyalty. Reimagine your contact center customer service. Great experiences are the name of the game. See how you can: Empower contact centers with connected...

Forrester: The Total Economic Impact of Salesforce Service Cloud

forrester: the total economic impact of salesforce service cloud

Published By: Research Desk Released: Mar 23, 2022

Get more value out of your service. See how Service Cloud can cut service costs. In a commissioned study conducted by Forrester Consulting on behalf of Salesforce, you’ll learn how Service Cloud...

Salesforce Insurance Automated Underwriting

salesforce insurance automated underwriting

Published By: Research Desk Released: Jan 27, 2022

Insurers and their broker partners have long had to put up with slow manual processes to generate and underwrite business. But today’s independent brokers and agents are looking for automated digita...

WaFd Bank Case Study

wafd bank case study

Published By: Research Desk Released: Jul 14, 2021

By implementing nCino’s commercial loan origination platform in March 2020, WaFd further consolidated its transformation into a full-fledged commercial bank and enabled it to better manage the onsla...

How the Salesforce Ecosystem Empowers Customers to Stabilize their Businesses in the Wake of COVID-19

how the salesforce ecosystem empowers customers to stabilize their businesses in the wake ...

Published By: Research Desk Released: Jul 14, 2021

Salesforce partners nCino and OwnBackup lead the charge in innovating for customers in crisis mode, stabilizing their own businesses along the way....

Marketing Intelligence Report: Data and Analytics Trends to Drive Future Growth

marketing intelligence report: data and analytics trends to drive future growth

Published By: Research Desk Released: Jul 08, 2021

Learn about the marketing analytics trends impacting business growth. In this report, you will learn: The role marketers play in driving business growth The state of marketing analytics Key...

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