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Cloud Communications: a Methodology for Successful Deployment

cloud communications: a methodology for successful deployment

Published By: Research Desk Released: Dec 23, 2019

Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud ...

UC as a Service (UCaaS) Service Provider Scorecard: North America Excerpts

uc as a service (ucaas) service provider scorecard: north america excerpts

Published By: Research Desk Released: Dec 23, 2019

In this Scorecard we look at the top 10 UC as a service (UCaaS) providers in North America. Over the past nine years, there has been slow and steady consolidation of business VoIP providers in North A...

Achieving Agility with Cloud UC

achieving agility with cloud uc

Published By: Research Desk Released: Dec 23, 2019

Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a consistent set of services to staff anywhere in the world without th...

Contact Center 2.0: The Rise of Collaborative Contact Centers

contact center 2.0: the rise of collaborative contact centers

Published By: Research Desk Released: Dec 23, 2019

Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....

5 WAYS TO CHANGE A TOXIC CALL CENTER ENVIRONMENT

5 ways to change a toxic call center environment

Published By: Research Desk Released: Dec 23, 2019

No matter who you talk to, everyone agrees: a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged t...

The Total Economic Impact™ Of RingCentral Contact Center

the total economic impact™ of ringcentral contact center

Published By: Research Desk Released: Dec 23, 2019

RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and wo...

IHS Markit: UC as a Service (UCaaS) Service Provider Scorecard

ihs markit: uc as a service (ucaas) service provider scorecard

Published By: Research Desk Released: Jun 24, 2019

In this Scorecard we look at the top 10 UC as a service (UCaaS) providers in North America. Over the past nine years, there has been slow and steady consolidation of business VoIP providers in North A...

IHS Whitepaper: Delivering a Modern Communications Experience on a Global Scale

ihs whitepaper: delivering a modern communications experience on a global scale

Published By: Research Desk Released: Jun 24, 2019

Enterprise communications have been undergoing a transition and are no longer just voice and phone features. The last decade saw a tremendous rate of adoption of new types of communication, making tod...

From Workplace Chaos to Zen

from workplace chaos to zen

Published By: Research Desk Released: Jun 24, 2019

Information is coming from everywhere, with unlimited ways for it to be delivered. Notifications flood cellphones; ads inundate web browsers; news and social media jostle for attention. Want to cuddl...

Brief: Is a Cloud-Based Phone System Right for My Business?

brief: is a cloud-based phone system right for my business?

Published By: Research Desk Released: Jun 24, 2019

Cloud services eliminate the need to maintain complex and increasingly outdated hardware and pay expensive technicians for time-consuming repairs. The phone systems of old rely on PBX hardware in this...

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