Whitepaper Sponsored By - Khoros | Binary OnDemand

How Sprint Builds Trust with Customers Using Khoros Messenger

how sprint builds trust with customers using khoros messenger

Published By: Research Desk Released: Feb 09, 2021

Although Sprint was already known for excellent customer care, the brand felt constricted by an old-fashioned phone support model and wanted to find a way to balance timely support with secure transfe...

3 Secrets to Exceeding Customer Experience Expectations

3 secrets to exceeding customer experience expectations

Published By: Research Desk Released: Feb 09, 2021

In this checklist, you’ll learn exactly how your brand can deliver excellent customer experiences. Today’s customers have higher expectations than ever before. Every brand today knows that. Som...

5 brands who drive real value with their online communities

5 brands who drive real value with their online communities

Published By: Research Desk Released: Feb 09, 2021

In this ebook, we cover winning strategies from five top brands who use Khoros Communities for customer engagement: Visa, HP, Sony Europe, Telstra, and StarHub. Read the ebook today to learn the basic...

How Microsoft Shifted from Support to True Engagement with Khoros Communities

how microsoft shifted from support to true engagement with khoros communities

Published By: Research Desk Released: Feb 09, 2021

Though technology giant Microsoft offered general support on their website and by phone, they wanted to evolve their customer support strategy to not only help customers with products, but to engage w...

Crowdsourcing Customers: Using Social Validation to Acquire and Delight More Customers

crowdsourcing customers: using social validation to acquire and delight more customers

Published By: Research Desk Released: Feb 09, 2021

Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validati...

Building Next-Level Customer Engagement With Messaging and Chat

building next-level customer engagement with messaging and chat

Published By: Research Desk Released: Feb 09, 2021

With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated systems. ...

Unify social media: How to break down silos between paid and organic

unify social media: how to break down silos between paid and organic

Published By: Research Desk Released: Feb 09, 2021

Learn about the benefits of aligning teams, goals, and content across paid and organic social media efforts to drive better results for your business. The importance of unifying paid and organic so...

The Social Marketer’s Guide to a Difficult Economy

the social marketer’s guide to a difficult economy

Published By: Research Desk Released: Feb 09, 2021

When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You might find ...

The Digital Channels Guide

the digital channels guide

Published By: Research Desk Released: Feb 09, 2021

The top 10 digital channels and how to use them Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity iss...

Smart Social Report

smart social report

Published By: Research Desk Released: Feb 09, 2021

Last year, we brought back the Smart Social Series to discover how events like COVID-19, #BlackLivesMatter protests, and a global recession impacted the social media landscape. Now, we're back with an...

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