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Your Remote Support Security Playbook

your remote support security playbook

Published By: Research Desk Released: Aug 03, 2023

Companies and customers are growing increasingly concerned about security in today’s digital-first world. Malicious actors have upped their game and cyberthreats are on the rise, causing many organi...

The GoTo VoIP Guide

the goto voip guide

Published By: Research Desk Released: Jun 07, 2023

For decades, on-premises solutions served as the default option for business phone systems. An on-premises (or “legacy”) system is one where your company purchases the system hardware — includin...

The Age of Anytime, Anywhere: Flexible Working is a Must-Have

the age of anytime, anywhere: flexible working is a must-have

Published By: Research Desk Released: Jun 07, 2023

The 2020-2022 period has been a time of immense upheavals for businesses, employees, customers, and for workplaces around the globe. Small to midsize businesses (SMBs) represent over 70% of global emp...

Phone, Meeting, Messaging: A Buyer’s Guide

phone, meeting, messaging: a buyer’s guide

Published By: Research Desk Released: Jun 07, 2023

If you have ever joined a video meeting, sent a chat message, or placed a VoIP call, you have used UCaaS. A few letters stand for a simple solution — Unified Communications as a Service (UCaaS). The...

In-App Support: Help Your Customers Right Where They Are

in-app support: help your customers right where they are

Published By: Research Desk Released: Jun 17, 2022

Mobile apps are everywhere: engaging consumers, generating revenue, and providing entertainment. Yet when it comes to support, mobile apps can be a black hole. Users may not be able to reach out for h...

Buyer’s Guide to Choosing The Right Remote Support Tool

buyer’s guide to choosing the right remote support tool

Published By: Research Desk Released: Jun 17, 2022

Today, providing customer support is complex. The demand for remote technical support has jumped since the pre-pandemic days, as have the number of agents working remotely, putting pressure on organiz...

Four Remote Support Teams That Keep It Simple and Succeed

four remote support teams that keep it simple and succeed

Published By: Research Desk Released: May 10, 2022

An easy customer experience is the hallmark of today’s most successful support organizations. That’s why these four top-notch organizations use Rescue to help their support agents elevate the cust...

GoTo Hosted VOIP Buyers Guide

goto hosted voip buyers guide

Published By: Research Desk Released: Mar 09, 2021

In this buyer’s guide, walk through the process of looking for a business-grade phone system and explore why hosted VoIP is a good fit....

GoToConnect: Building a more productive workforce

gotoconnect: building a more productive workforce

Published By: Research Desk Released: Mar 09, 2021

GoToConnect has all the feature-rich unified communications you need to run your business: from VoIP and video conferencing, to text and chat. Employees can collaborate seamlessly from anywhere, throu...

The Insider’s Guide to Webinars – Marketer’s Edition

the insider’s guide to webinars – marketer’s edition

Published By: Research Desk Released: Oct 18, 2019

You know you’re in a bad webinar — and we’ve all attended at least one — when you end up listening half-heartedly, catching up on email while the webinar rumbles on in the background or occasi...

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