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The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

the three customer service megatrends in 2021: post-pandemic customer service excellence

Published By: Research Desk Released: Dec 02, 2021

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

2021 Contact Center Buyers Guide

2021 contact center buyers guide

Published By: Research Desk Released: Dec 02, 2021

The last year has profoundly changed the way we live, work and do business. Contact centers were under increased pressures to accelerate digital transformations, including moving to remote working, ad...

Journey Mapping – Chart the Moments That Matter Most

journey mapping – chart the moments that matter most

Published By: Research Desk Released: Dec 02, 2021

Your customers are empowered by an endless number of online options, digital channels and easy access to information. This digital disruption is shifting business focus from traditional communication ...

Seven Best Practices for Building Customer Loyalty

seven best practices for building customer loyalty

Published By: Research Desk Released: Dec 02, 2021

Happy customers often become loyal ones. And those loyal customers not only reduce your marketing costs and purchase more products, they also become brand advocates whose influence in digital channels...

Getting to Iconic: How world-leading brands balance talent and technology for CX excellence

getting to iconic: how world-leading brands balance talent and technology for cx excellenc...

Published By: Research Desk Released: Apr 03, 2019

Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand valu...

5 Critical Requirements for Customer Experience in an Ultra-Connected Era

5 critical requirements for customer experience in an ultra-connected era

Published By: Research Desk Released: Apr 03, 2019

Customers today expect their customer service to be as connected as they are. If you can’t deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social me...

IDC Technology Spotlight ? Empower Your Techs with Video?Aided Remote Support Tools

idc technology spotlight ? empower your techs with video?aided remote support tools

Published By: Research Desk Released: Nov 14, 2018

Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing vide...

From Cliché to Mission Critical

from cliché to mission critical

Published By: Research Desk Released: Nov 14, 2018

Stock libraries and the artists who contribute to them have evolved. That means the way you think about imagery can evolve, too. Read From Cliché to Mission Critical to find out how: The perceptio...

Modern Data Strategy Whitepaper

modern data strategy whitepaper

Published By: Research Desk Released: Nov 14, 2018

This paper proposes a different perspective on big data and asserts that it's not the "what" of data but, rather, the "how" that really matters. It also argues that if you don't have a well-thought st...

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