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AI Comes Of Age: Putting Customers And Employees At The Heart Of Data Driven Journeys

ai comes of age: putting customers and employees at the heart of data driven journeys

Published By: Research Desk Released: Mar 17, 2022

More deeply into their customer journeys and employee experiences making them more frictionless and data- driven than ever before.They’re using AI to understand pain points in customer journeys, pro...

Business User’s Guide To Data- driven CX

business user’s guide to data- driven cx

Published By: Research Desk Released: Mar 17, 2022

This guide helps you: Leverage data to create more personalized experiences Smooth gaps to orchestrate fluid customer journeys Apply AI and automation to improve operations Disjointed customer jour...

Enriching Human Connections

enriching human connections

Published By: Research Desk Released: Mar 17, 2022

In this ebook, you’ll get: Critical lessons from first-generation AI deployments Key strategies for AI success today (Hint: it’s all about the people) Targeted use cases your peers have alread...

Buyer’s Guide CX 2022

buyer’s guide cx 2022

Published By: Research Desk Released: Mar 14, 2022

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX...

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization

govloop research brief – improving cx in your agency through contact center moderniz...

Published By: Research Desk Released: Mar 14, 2022

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...

2021 Gartner® Magic Quadrant™ For Contact Center As A Service

2021 gartner® magic quadrant™ for contact center as a service

Published By: Research Desk Released: Mar 14, 2022

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

Five Steps to Master Digital Customer Engagement

five steps to master digital customer engagement

Published By: Research Desk Released: Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

A Practical Guide To Mastering Bots

a practical guide to mastering bots

Published By: Research Desk Released: Dec 02, 2021

Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tas...

2021 Gartner® Magic Quadrant™ For Contact Center As A Service

2021 gartner® magic quadrant™ for contact center as a service

Published By: Research Desk Released: Dec 02, 2021

Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...

Five Steps to Master Digital Customer Engagement

five steps to master digital customer engagement

Published By: Research Desk Released: Dec 02, 2021

Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...

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