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Whitepapers
ai comes of age: putting customers and employees at the heart of data driven journeys
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 17, 2022
More deeply into their customer journeys and employee experiences making them more frictionless and data- driven than ever before.They’re using AI to understand pain points in customer journeys, pro...
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business user’s guide to data- driven cx
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 17, 2022
This guide helps you: Leverage data to create more personalized experiences Smooth gaps to orchestrate fluid customer journeys Apply AI and automation to improve operations Disjointed customer jour...
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enriching human connections
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 17, 2022
In this ebook, you’ll get: Critical lessons from first-generation AI deployments Key strategies for AI success today (Hint: it’s all about the people) Targeted use cases your peers have alread...
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buyer’s guide cx 2022
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 14, 2022
The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX...
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govloop research brief – improving cx in your agency through contact center moderniz...
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 14, 2022
There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless...
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2021 gartner® magic quadrant™ for contact center as a service
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 14, 2022
Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...
Read more
five steps to master digital customer engagement
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Dec 02, 2021
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...
Read more
a practical guide to mastering bots
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Dec 02, 2021
Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. And by taking on mundane, repetitive tas...
Read more
2021 gartner® magic quadrant™ for contact center as a service
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Dec 02, 2021
Genesys was proud to be named a leader in the 2021 Gartner CCaaS Magic Quadrant report. Working together with our customers, we’re enabling organizations of all sizes to deliver the kind of empathet...
Read more
five steps to master digital customer engagement
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Dec 02, 2021
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold treme...
Read more
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