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Freshservice Service Management Benchmark Report

freshservice service management benchmark report

Published By: Research Desk Released: Jul 20, 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize return on their digital investments. Business leaders rely on technology leaders for growth, service ex...

The Ultimate Guide to AI in Customer Service

the ultimate guide to ai in customer service

Published By: Research Desk Released: Nov 13, 2020

Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven...

The Buyers’ Guide for Customer Service Software

the buyers’ guide for customer service software

Published By: Research Desk Released: Nov 13, 2020

Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus i...

Stories of CX Transformation

stories of cx transformation

Published By: Research Desk Released: Nov 13, 2020

Today’s customer has all the power. Customer expectations have gone through the roof! The modern customer Expects instant engagement on every channel Uses reviews and ratings to make purc...

Freshdesk Omnichannel

freshdesk omnichannel

Published By: Research Desk Released: Nov 13, 2020

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...

Building a Recession-Proof Contact Center

building a recession-proof contact center

Published By: Research Desk Released: Nov 13, 2020

Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in you...

Freshdesk Customer Service Stories That Inspire

freshdesk customer service stories that inspire

Published By: Research Desk Released: Mar 28, 2020

Freshdesk is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Our platform is quick to deploy, easy to use, scales to businesses of all sizes. Rea...

The Ultimate Guide to Omnichannel Customer Service

the ultimate guide to omnichannel customer service

Published By: Research Desk Released: Mar 28, 2020

Customers today demand connected experiences regardless of the number of channels they use. Journeys filled with friction and broken conversations are no longer acceptable. In fact, 56% of customers h...

Power Up Your Support with the Ultimate Customer Service Software

power up your support with the ultimate customer service software

Published By: Research Desk Released: Mar 28, 2020

Freshdesk is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Our platform is quick to deploy, easy to use, scales to businesses of all sizes. Why...

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