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Reimagining IT service delivery and operations no matter what comes your way

reimagining it service delivery and operations no matter what comes your way

Published By: Research Desk Released: Feb 21, 2022

When your IT service team and your IT operations team adopt a single platform for both your IT service delivery and IT operations, this enables smoother access to the data that both areas care about t...

Nine Steps to Transform Government Service Delivery

nine steps to transform government service delivery

Published By: Research Desk Released: Feb 21, 2022

To enable modern citizen services, ServiceNow delivers a cloud-based customer service management solution, built on the Now Platform, allowing government agencies to optimize services end-to-end. This...

Unlock the power of your people

unlock the power of your people

Published By: Research Desk Released: Oct 11, 2021

We all want our companies to be more agile. Making your organization faster and more adaptable can play a crucial role in improving employee experience. Explore IDC’s five pillars of agility and see...

Making employee journeys unforgettable

making employee journeys unforgettable

Published By: Research Desk Released: Oct 11, 2021

A strong hybrid workforce starts with a great employee experience, giving on-site and remote workers access to the info they need to be engaged and productive. We explore the challenges leaders face i...

Employee Workflow Book of Knowledge

employee workflow book of knowledge

Published By: Research Desk Released: Oct 11, 2021

Throughout this book you’ll see stories from organizations who tackled complex challenges with workflows. While the problems are different, they all pushed forward and took the lead on their own dig...

Five steps to a safe workplace with ServiceNow

five steps to a safe workplace with servicenow

Published By: Research Desk Released: Oct 09, 2021

We all have a duty to keep our employees safe and maintain secure, functional workspaces for our people to thrive. This eBook shares our five steps for keeping your workplace safe with smart digital w...

Squeeze the most ROI from your strategic initiatives

squeeze the most roi from your strategic initiatives

Published By: Research Desk Released: Oct 08, 2021

Maximizing ROI from strategic IT initiatives is a top digital transformation goal. This handbook offers insights on how to plan and execute a successful IT business management effort. It also highligh...

Total Business Value Of ServiceNow IT Apps

total business value of servicenow it apps

Published By: Research Desk Released: Oct 08, 2021

In this report, you’ll see actual business value data, certified by Forrester Consulting, on how ServiceNow’s unified cloud platform allows your IT teams to resolve issues fast, reduce administrat...

No more “If only IT could do X”: ITSM Workflow Handbook

no more “if only it could do x”: itsm workflow handbook

Published By: Research Desk Released: Oct 08, 2021

Find out how native AI empowers teams to proactively resolve issues, speed innovation, and transform service operations....

K21 Executive Summary: Becoming the Digitally Unbreakable Enterprise

k21 executive summary: becoming the digitally unbreakable enterprise

Published By: Research Desk Released: Oct 08, 2021

The Executive Program, part of Knowledge 2021, explored how to become the digitally unbreakable enterprise. It featured ServiceNow Chief Innovation Officer Dave Wright, CIO Chris Bedi, and other exper...

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