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SLA- The Foundation for Stronger Customer Relationships

sla- the foundation for stronger customer relationships

Published By: Research Desk Released: Sep 13, 2019

Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both...

Selling Managed Services

selling managed services

Published By: Research Desk Released: Sep 13, 2019

Technology solution providers need the right technology. The “rip-andreplace” model for systems simply won’t work in the future. Small businesses, medical offices, schools, and retailers are ...

Pricing IT Services

pricing it services

Published By: Research Desk Released: Sep 13, 2019

Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are ...

HOW TO MAKE MONEY in the cloud

how to make money in the cloud

Published By: Research Desk Released: Sep 13, 2019

You’ve read about it on blogs and tech magazines, and heard about it from podcasts and YouTube videos: If you’re a technology solutions provider, you absolutely need to offer cloud services! You m...

5 Steps to an Agile Business Plan

5 steps to an agile business plan

Published By: Research Desk Released: Sep 13, 2019

It’s the year of the business plan. Running a business means wearing a lot of hats, and something is bound to keep ending up on the back burner. But, for the sake of your business success, don’t l...

Top 10 Considerations- for Selecting the Right RMM Solution

top 10 considerations- for selecting the right rmm solution

Published By: Research Desk Released: Sep 13, 2019

Technology Teams are formed to deliver a unique set of solutions and services. Several Technology Teams combined form a full technology organization. In an increasingly crowded market, Technology Team...

Patch Management

patch management

Published By: Research Desk Released: Sep 13, 2019

Patch management is the practice of reviewing, understanding, testing, deploying, and reconciling the deployment state for software product updates. The goal of the updates is to correct problems, clo...

IT Service Excellence Tool Kit

it service excellence tool kit

Published By: Research Desk Released: Sep 13, 2019

The IT Service Excellence Toolkit outlines best practices to ensure client satisfaction, and includes powerful tools for your success, including a sample service agreement, client onboarding checklist...

Find IT Problems Before They Find You

find it problems before they find you

Published By: Research Desk Released: Sep 13, 2019

With IT concerns on all sides—from visibility and availability, to security and compliance—you serve as the first and last line of defense for your users, who are looking to you to make sure every...

Better Network Management

better network management

Published By: Research Desk Released: Sep 13, 2019

Your technicians are on the front lines of your business. Often, they juggle their time between different client networks—toggling from screen to screen—reacting to tickets in whatever order they ...

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