In 2019, Human Resource (HR) is seeing exponential growth in the adoption of adaptive technology designed to encourage productive employee behaviors. But with these, we are seeing the addition of more scrutiny with Artificial Intelligence Tools and increased use of specialized point systems according to the technology experts that are engaging with Human resources and employees. The year will also see enterprises continue their transition from their core HR systems to cloud solutions and employ the AI-driven technologies that are all set to automate communication between HR and employees.
Here are the top technology trends that will continue to shape the industry through 2019,
Testing the AI approach, before hitting Buy Button
HR technology leaders will become more diligent about keeping the tabs on vendors for AI that will include different tools as the experts believe that recent technology tools need to be scrutinized. The increase in security will be mainly due to a recent case wherein Amazon’s recruiting algorithm was found to discriminating against women candidates during recruiting.
Stacey Harris, Vice President of Research and Analytics for Alpharetta, Ga. – Based HR research firm Sierra-Cedar worked extensively with different AI-based technology added that we would see some push back on machine learning and AI next year that will including testing the effectiveness of the algorithms and searching for potential bias. With most organizations that are leveraging the machine learning for better hiring process within next year, with this, we would be having more data and examples that show how the algorithm can actually be based on biases. Sarah Brennan, Founder and Chief advisor of Milwaukee based HR firm Accelir also added that with the recent revelation about different biases in the AI technology, buyers of the AI tools would be looking beyond vendor promises to ensure that their products can do what they say they can do. It’s easy when looking at any AI tool because it automates almost most of the manual labor work. Confirm on different factors that will automate the business process their validation studies and use cases because if the vendor is confident enough we are all set to see legitimate AI applications that have solved the real-life HR tasks.
Productivity based nudge technology
One technology will see a rise in demand is the productivity based nudge technology. With rising work pressure and common scenario of employee breakdown, productivity technology will increase the focus of productive employees. A productivity technology will monitor the employee activity at a workstation and technology will send out a message saying that you have been at your workstation for X amount of time and it appears you’ are losing focus. It might be a good time to get up and go for a short walk.
One such example is Cultivate, software that works as a digital coach for managers. It analyzes data from various communication channels like email, internal collaboration systems, and calendars assessing how the managers have spent their time interacting with direct reports. The tools then use machine learning to give managers suggestions about how they might look to improve their team’s performance by spending more time with a certain employee. Rachel Ernst, Vice president at Reflektive, a solution provider for managing employee productivity, said that there is a rising demand when it comes to embedding performance management within the flow of daily work. The technology will be sending nudges to managers to remind them to provide employees with feedbacks to employees and deliver short videos to provide guidance for reviewing discussion or give complete recognition.
Enterprises are changing the way they measure employee performance, and technology will continue to support the requirement. Brian Kropp, Group Vice President at Gartner, added that we are expecting more and more enterprises to use the non-traditional technology-based listing techniques that do a company-wide annual survey to measure the complete engagement. The employee technology had evolved over the years in 2015 we saw 89 percent of the medium to large companies using the enterprisewide annual survey to assess engagement, while 30 percent of the organizations were using non-traditional method for employee tracking. Various tracking systems and employee movement tacking assist the enterprises to improve employee engagement.
Over the years, employees have gone through several employees data such as emails, calendars to improve employee engagement and enterprise culture with the goal to improve the engagement level. Engagement platform is seeing one of the biggest adoption rate among all the HR technology categories as tools will now be widely available.
Cloud solutions in HR
A recent study in 2018 by PwC found that 75 percent of the organizations are having at least one of their process on the cloud. While 40 percent have core HR systems like an HR management system on the cloud, while another 26 percent of respondents are planning to move their HR process on cloud in the next one to three years. Moving a core system to the cloud is one of the most critical decisions that is taken by the organizations about the technology. Large organizations with complex requirements are still resisting when adopting cloud-based solutions.
Many technology vendors in the learning, performance management, and career planning markets will soon be making more technology-based performance tools. Many of these vendors are also seeing a rise in the convergence because it’s becoming difficult for the vendors ought to know about the performance and carrier planes before they start panning about learning solutions. The recent acceleration in AI applications for workforce management will allow the relevant information to find employees at the point of need. AI will enable more straightforward navigation window for the learning and development as it will implement easier channels that can be implemented with the execution of tasks like employee onboarding, IT service ticketing, and benefits selection. Overall technology in HR is set to bring various challenges along with added advantages, but automation is inevitable when it comes to manual processes in HR.
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