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Cloud Contact Center: Delivering An All-In-One Customer Experience

cloud contact center: delivering an all-in-one customer experience

Published By: Research Desk Released: Jun 12, 2019

In a recent survey of 205 enterprise IT professionals, No Jitter found that nearly 60% of respondent organizations use cloud communications, with more than half of those respondents doing so for both ...

Compliance Metrics Handbook

compliance metrics handbook

Published By: Research Desk Released: Jun 12, 2019

Use this guide to determine where you stand and take the steps toward learning what is working in your compliance program by tapping into the useful data that surrounds you. Think ahead. Push aside th...

Board of Directors FAQs

board of directors faqs

Published By: Research Desk Released: Jun 12, 2019

45 questions your board can (and should) ask about the compliance program....

Accelerating Service Delivery with the IT Automation

accelerating service delivery with the it automation

Published By: Research Desk Released: Jun 12, 2019

Automation is one of the keys to achieving speed and agility in delivering the IT services that your business units and software developers need to bring applications and services to market faster. VM...

Hybrid cloud is the ticket to the an ultimate IT experience

hybrid cloud is the ticket to the an ultimate it experience

Published By: Research Desk Released: Jun 12, 2019

The advancement of cloud solutions and technologies has created a transformation in how most companies consume infrastructure services. Today, most of us find ourselves in a hybrid cloud state, consum...

Digital Transformation in Data Center

digital transformation in data center

Published By: Research Desk Released: Jun 12, 2019

Digital disruptors are shaking up the rules, using fast innovation to gain market share and pull ahead of challengers who are still clinging to traditional business models. Today’s companies need to...

Driving Strategic Value with IBM Supply Chain Business Network

driving strategic value with ibm supply chain business network

Published By: Research Desk Released: Jun 12, 2019

Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critic...

The Future of EDI: An IBM Point-of-View

the future of edi: an ibm point-of-view

Published By: Research Desk Released: Jun 12, 2019

The world as we know it runs on and depends on EDI. But the world is changing, and with it the future of EDI. Over a period of decades EDI has steadily gained mainstream adoption throughout businesses...

Architect for Cloud with Alfresco

architect for cloud with alfresco

Published By: Research Desk Released: Jun 12, 2019

Organizations of all sizes and industries have embraced content management in the cloud. A study by AIIM found that 44% of organizations manage or move at least 50% of their unstructured content throu...

Build-in Information Governance How to seamlessly embed Information Governance to control your content and processes and reduce compliance risk

build-in information governance how to seamlessly embed information governance to control ...

Published By: Research Desk Released: Jun 12, 2019

With increasing regulations across the globe aimed at protecting personal data and ensuring information is appropriately secured and managed, it is vital to have control of your content and processes....

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