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Call Center Management: Best practices, tips, and strategies

call center management: best practices, tips, and strategies

Published By: Research Desk Released: Sep 15, 2021

Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes motivating teams to suc...

Most Important Call Center Trends of 2021

most important call center trends of 2021

Published By: Research Desk Released: Sep 15, 2021

Call centers were once rooms crammed with desks and agents on headsets. Today, they have evolved into advanced communications hubs where agents can interact with customers and with each other in nu...

Leveraging Contact Center Analytics

leveraging contact center analytics

Published By: Research Desk Released: Sep 15, 2021

Are your customers getting frustrated by inaccurate wait times? Are callers to your contact center resolving their issues on the first call? The good news is that analytics can help. With the right...

Coloque seus dados em movimento com o Confluent e o Apache Kafka®

coloque seus dados em movimento com o confluent e o apache kafka®

Published By: Research Desk Released: Sep 15, 2021

Sua empresa precisa de acesso aos dados em movimento. As empresas que melhor satisfazem as altas expectativas dos clientes de hoje recebem um fluxo constante de eventos em tempo real, com processament...

Ponga sus datos en movimiento con Confluent y Apache Kafka®

ponga sus datos en movimiento con confluent y apache kafka®

Published By: Research Desk Released: Sep 15, 2021

Su empresa necesita acceso a datos en movimiento. Las compañías que tienen más éxito a la hora de satisfacer las expectativas exigentes de los clientes de la actualidad operan con una oferta const...

Restaurant Survival Guide

restaurant survival guide

Published By: Research Desk Released: Sep 14, 2021

Discover how quick-service and full-service restaurants can reduce costs, grow revenue, and tackle the unexpected head-on. In this guide you'll learn: How to easily roll out online ordering, deli...

7 Ways to Manage a Talent Shortage

7 ways to manage a talent shortage

Published By: Research Desk Released: Sep 14, 2021

Analysts from Goldman Sachs to McKinsey are predicting a robust post-pandemic recovery. This is great news. But it also means your business needs to hire and retain talented people in a highly competi...

HR Leaders Embrace Digital Transformation in 2020

hr leaders embrace digital transformation in 2020

Published By: Research Desk Released: Sep 13, 2021

HR leaders in 2020 will be tasked with attracting and retaining the highest skilled professionals across industries and generations. SoftwareTrends conducted a survey to determine the technologies ...

Why You Need AI in Your Continuous Testing Strategy

why you need ai in your continuous testing strategy

Published By: Research Desk Released: Sep 13, 2021

At the top of every CIO’s mind is how to drive forward innovation at speed, increase levels of productivity, deliver superior and highly scalable digital products and services that increase customer...

The Cost- Saving Opportunity in Transforming Testing

the cost- saving opportunity in transforming testing

Published By: Research Desk Released: Sep 13, 2021

According to industry benchmarks, you can expect 10x faster speed and 50% cost savings by optimizing your testing process. This involves ramping up test automation across all teams/technologies, align...

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