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Transformative Data Governance

transformative data governance

Published By: Research Desk Released: Nov 22, 2021

Damit Data Governance die digitale Transformation vorantreiben kann, muss sie ebenfalls weiterentwickelt werden. Data Governance muss schneller, kollaborativer und transparenter werden. In diesem E...

Solve for X: The CX.EX Journal

solve for x: the cx.ex journal

Published By: Research Desk Released: Nov 22, 2021

Welcome to the second issue of Solve for X. First, let me say thank you. I am so thrilled with the response to our first issue and the notes we’ve received on how the content, and our introduction o...

2021 State of Business Communications

2021 state of business communications

Published By: Research Desk Released: Nov 22, 2021

Businesses today are continuing to transform the way their employees, customers, and partners communicate. Longterm strategic plans are replacing pandemic-created, band-aid solutions, and most organiz...

Gartner Magic Quadrant for UCaaS

gartner magic quadrant for ucaas

Published By: Research Desk Released: Nov 22, 2021

2021 marks the tenth year in a row that 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this recognition acknowledges our vision that the c...

The Ultimate Guide to Services Automation

the ultimate guide to services automation

Published By: Research Desk Released: Nov 22, 2021

Services organizations – across professional, managed, embedded, and field services – have traditionally looked to multiple disparate Services Automation solutions to efficiently manage portfolios...

The “A” in PSA: Automation for Better Business Outcomes

the “a” in psa: automation for better business outcomes

Published By: Research Desk Released: Nov 22, 2021

There aren’t many other sectors where time equals money more than professional services. In this world, profitability is tied to strict management of very intricate processes. This is where “autom...

Secret Tools of Services Leaders: The Devil Is In the Details

secret tools of services leaders: the devil is in the details

Published By: Research Desk Released: Nov 21, 2021

You’re well along the way to selecting a Services Automation (SA) solution at this point. As a smart leader, you know that the most important responsibility is to the people on your team. Great l...

3 Proven Ways to Fix the Disconnects in Today’s Multi- Channel Shopping Journey

3 proven ways to fix the disconnects in today’s multi- channel shopping journey

Published By: Research Desk Released: Nov 20, 2021

Today’s retailers realize how important it is for them to fix the “disconnects” in today’s shopping journeys, but many are discovering how difficult that can be with separate legacy systems co...

Cybersecurity: Power to the People

cybersecurity: power to the people

Published By: Research Desk Released: Nov 20, 2021

Expert best practice in building a strong security culture Three billion phishing emails are sent around the world every day. If even one gets through, your organization is immediately exposed to d...

State of Returns: Finding What Fits Find the Balance Between Customer Expectations and Business Demands

state of returns: finding what fits find the balance between customer expectations and bus...

Published By: Research Desk Released: Nov 19, 2021

We already know consumers want a personalized shopping experience, and an often overlooked opportunity to meet their expectations is through customizing the returns experience In our 5th annual ret...

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