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The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence

the three customer service megatrends in 2021: post-pandemic customer service excellence

Published By: Research Desk Released: Dec 02, 2021

The COVID-19 pandemic shed light on the need for contact center modernization to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role o...

2021 Contact Center Buyers Guide

2021 contact center buyers guide

Published By: Research Desk Released: Dec 02, 2021

The last year has profoundly changed the way we live, work and do business. Contact centers were under increased pressures to accelerate digital transformations, including moving to remote working, ad...

Journey Mapping – Chart the Moments That Matter Most

journey mapping – chart the moments that matter most

Published By: Research Desk Released: Dec 02, 2021

Your customers are empowered by an endless number of online options, digital channels and easy access to information. This digital disruption is shifting business focus from traditional communication ...

Seven Best Practices for Building Customer Loyalty

seven best practices for building customer loyalty

Published By: Research Desk Released: Dec 02, 2021

Happy customers often become loyal ones. And those loyal customers not only reduce your marketing costs and purchase more products, they also become brand advocates whose influence in digital channels...

Best Practices to Combat the Threat of Ransomware with Veritas

best practices to combat the threat of ransomware with veritas

Published By: Research Desk Released: Dec 01, 2021

This white paper will help you: Learn how to protect your IT systems and maintain data integrity. Understand the Veritas solutions to help you detect abnormalities in your system by monitoring...

“2021 Q3 Cofense Phishing Review for MSPs”

“2021 q3 cofense phishing review for msps”

Published By: Research Desk Released: Dec 01, 2021

The Q3 2021 Cofense Phishing Review gives MSPs, like you, actionable data you can use to protect against phishing threats, both for you and your customer's business. The Cofense Intelligence™ tea...

2021 Annual State of Phishing

2021 annual state of phishing

Published By: Research Desk Released: Dec 01, 2021

Phishing Campaigns Continue to Evolve and Innovate If we learned anything from 2020, it’s that threat actors’ ability to quickly adjust their methods to world events can be lightning fast. From...

Building an Open, Secure, and Flexible Edge Infrastructure

building an open, secure, and flexible edge infrastructure

Published By: Research Desk Released: Nov 30, 2021

Edge solutions are driving the next wave of innovation as organizations execute on digital transformation initiatives. Download to discover more....

Boost Hybrid Cloud Security

boost hybrid cloud security

Published By: Research Desk Released: Nov 30, 2021

No matter where you are in your hybrid cloud journey, security is a big concern. Hybrid cloud security vulnerabilities typically take the form of loss of resource oversight and control, including unsa...

2021 Cloud-Native Development Outlook

2021 cloud-native development outlook

Published By: Research Desk Released: Nov 30, 2021

In this Red Hat report, learn how organizations are adopting cloud-native development—and the resulting benefits and challenges....

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