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The State of Customer Success

the state of customer success

Published By: Research Desk Released: Nov 14, 2018

Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The growth of customer success is being fueled by major financial...

The Roadmap for the Digital Workspace: Chart Your Journey from Real Stories with Real Customers

the roadmap for the digital workspace: chart your journey from real stories with real cust...

Published By: Research Desk Released: Nov 14, 2018

Organizations around the world have embarked on their journey to digital workspaces. While some began with Horizon or AirWatch, others are converging a digital workspace strategy to use unified app ca...

The Omnichannel Customer Engagement Playbook

the omnichannel customer engagement playbook

Published By: Research Desk Released: Nov 14, 2018

The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average contact center today ha...

The Essential Checklist for Modernizing

the essential checklist for modernizing

Published By: Research Desk Released: Nov 14, 2018

Best practices for delivering a modern customer service experience. Improving customer satisfaction ranks among the top strategic priorities for most enterprises. However, the majority of these firms...

The Culture of Content

the culture of content

Published By: Research Desk Released: Nov 14, 2018

A great customer experience requires great content. And to ensure all your content meets customer expectations, you need a combination of the right talent, technology, culture, and strategy. It takes...

The Blueprint Redefined

the blueprint redefined

Published By: Research Desk Released: Nov 14, 2018

The ideal customer experience is everything today, and it starts with a modern digital foundation. You can't give customers the timely and relevant experiences they expect with outdated solutions that...

Automation in a Multi-Cloud World. The Key to Agility

automation in a multi-cloud world. the key to agility

Published By: Research Desk Released: Nov 14, 2018

With all the devices and channels out there, it's harder than ever for companies to maintain a consistent brand experience. There are more ways for customers to connect with companies than ever before...

Modernizing Customer Service Quick Guide

modernizing customer service quick guide

Published By: Research Desk Released: Nov 14, 2018

Frustrated by the limitations of CRM and reactive service? Discover a holistic new approach to delivering customer service that can help your business reach new heights of service excellence. Despite...

Digital Identity Credentials Deliver an Omnichannel Customer Experience

digital identity credentials deliver an omnichannel customer experience

Published By: Research Desk Released: Nov 14, 2018

Despite engaging consumers across multiple channels, most companies still struggle to gain a full understanding of their clientele. Every interaction is an opportunity for a company to build better, m...

Trends 2016The Future of Customer Service

trends 2016the future of customer service

Published By: Research Desk Released: Nov 14, 2018

In the age of the customer, executives don't decide how customer-centric their companies are customers do. Changing customer expectations for easy and effective service that is deeply personal are ...

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