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The Essential Checklist for Modernizing Customer Service (ebook)

the essential checklist for modernizing customer service (ebook)

Published By: Research Desk Released: Nov 14, 2018

Ready to learn what it takes to modernize customer service? Our checklist unlocks key secrets to transforming your customer service function without increasing your budget. Does your customer servic...

The Definitive Guide to Customer Nurturing

the definitive guide to customer nurturing

Published By: Research Desk Released: Nov 14, 2018

Today's buyers are more empowered than ever before. They engage with brands and companies through their own research across multiple channels, long before marketing has the opportunity to engage with ...

State of Content Mass Producing Deliciousness

state of content mass producing deliciousness

Published By: Research Desk Released: Nov 14, 2018

Customers crave great content like kids in a candy shop. So enterprises worldwide are embracing design to give them a sweet experience across every touchpoint. Discover how to mold your content strate...

How to Segment Your Customers for Nurturing

how to segment your customers for nurturing

Published By: Research Desk Released: Nov 14, 2018

Segmenting your audience, the act of dividing your customers into definable and actionable parts, is essential to your marketing successparticularly with customer nurturing. The more you segment, th...

How to Define Your Customer Nurturing Strategy

how to define your customer nurturing strategy

Published By: Research Desk Released: Nov 14, 2018

Setting up a customer nurture program is not a goal in and of itself. Instead, customer nurturing is a vehicle for your business to get to your overall goals. In order for your customer nurture progra...

How to Calculate the ROI of Customer Nurturing

how to calculate the roi of customer nurturing

Published By: Research Desk Released: Nov 14, 2018

Measuring your customer nurturing efforts is critical to your success. But many marketers need guidance on how to move away from traditional vanity metrics and toward metrics that help them tie their ...

Forrester The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution

forrester the total economic impact of the genesys omnichannel engagement center solution

Published By: Research Desk Released: Nov 14, 2018

A Multi-Company Cost Savings and Business Value Analysis for Enterprises The Forrester Total Economic Impact (TEI) study examines the potential return on investment (ROI) and benefits enterprises may...

Forrester TEI Study for Customer Service Management

forrester tei study for customer service management

Published By: Research Desk Released: Nov 14, 2018

A June 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How Epicor Software Achieves 104% ROI by Transforming Global Customer Support This Forrester Study provides a...

VDC Research The Mobile Opportunity to Use Information and Technology to Optimize Care Delivery Processes

vdc research the mobile opportunity to use information and technology to optimize care del...

Published By: Research Desk Released: Nov 14, 2018

In this case study, we will explore the impact potential modern mobile platforms are beginning to have in facilitating patient involvement in the care process, as well as enabling experiences in the h...

Mobile Maturity Study 2017

mobile maturity study 2017

Published By: Research Desk Released: Nov 14, 2018

Chart your course with the latest trends. Today, staying competitive requires mobile maturitya maturity that transforms businesses from simply creating products to delivering amazing digital experi...

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