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6 Tips for Building A Thriving Help Center

6 tips for building a thriving help center

Published By: Research Desk Released: Jan 04, 2019

Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customer...

5 Approaches to a Consistently Evolving Security Program

5 approaches to a consistently evolving security program

Published By: Research Desk Released: Jan 04, 2019

Security software and hardware tools have an important place in the enterprise security roadmap, but security professionals can’t expect a standard platform bought from a 3rd party to fit its own u...

The Automated Enterprise eBook: Transforming IT Operations to Support Modern Business

the automated enterprise ebook: transforming it operations to support modern business

Published By: Research Desk Released: Jan 03, 2019

The pace and scale of digital business innovation is increasing. Organizations are trying to optimize resources, speed development, and adapt faster to market changes. However, this places an extra bu...

NetOps Meets DevOps: The State of Network Automation

netops meets devops: the state of network automation

Published By: Research Desk Released: Jan 03, 2019

In a survey co-sponsored by F5 and Red Hat, more than 400 IT DevOps and NetOps professionals provided insights about the current and future states of network automation. The findings reveal opportunit...

Blueprints for Big Data Success

blueprints for big data success

Published By: Research Desk Released: Jan 03, 2019

The big data opportunity is growing rapidly, and research indicates that the top two big data challenges that organizations face are determining how to get value out of big data and defining a big dat...

B2B Embraces Its Omnichannel Commerce Future

b2b embraces its omnichannel commerce future

Published By: Research Desk Released: Jan 03, 2019

The new Forrester study reveals that 69% of B2B sellers say their ideal ecommerce solution uses a SaaS approach. Learn how 315 global ecommerce leaders are meeting their customers across all touchpoin...

Eight Essential Checklists for Managing the Analytic Data Pipeline

eight essential checklists for managing the analytic data pipeline

Published By: Research Desk Released: Jan 03, 2019

Are you tasked with transforming your data into true business value? Read our data management guide and see how each step is a critical to ensuring your data is analytics-ready when business users ...

Transforming the B2B Sales Function E-book

transforming the b2b sales function e-book

Published By: Research Desk Released: Jan 03, 2019

A recent survey found that high-performing sales teams are winning the connected customer by using a single view of the customer to collaborate, deploying self-service to free up time for selling, and...

Deliver Performance and Scalability With Hitachi Vantara’s Pentaho Business Analytics platform

deliver performance and scalability with hitachi vantara’s pentaho business analytic...

Published By: Research Desk Released: Jan 03, 2019

Get an overview of some of the performance and scalability capabilities of the Pentaho Business Analytics platform. The guide Content covers: Increasing performance and scalability by deployment...

Leverage Hadoop in the Analytic Data Pipeline

leverage hadoop in the analytic data pipeline

Published By: Research Desk Released: Jan 03, 2019

While a whole ecosystem of tools has sprung up around Hadoop to handle and analyze data, many of them are specialized to just one part of a larger process. To fulfill the promise of Hadoop, organizati...

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